In-Between Calls

By inbetweencalls

When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls focu... more

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FAQs about In-Between Calls:

How many episodes does In-Between Calls have?

The podcast currently has 38 episodes available.

In-Between Calls episodes:

June 30, 2020 Shift 8 | Mass Layoffs, The Leftovers and Showing Your Value
During this shift, we discuss what companies can do to potentially avoid layoffs in the future, ensuring the remaining staff continues to feel valued and how employees can try to make themselves indispensable.
Learn more about us at transformativemg.com.
...more
41min
June 24, 2020 Shift 7 | The Importance of Being Liked, The Best Book Recommendation and How to Sell Without Selling
During this shift, we talk about our transition to selling ourselves as consultants, reflect on some awful sales pitches we've had to sit through and recommend a book that every salesperson should read.
Learn more about us at transformativemg.com.
...more
48min
June 16, 2020 Shift 6 | First Racist Office Encounter, First Epic Failure and First Time Getting Scammed
During this shift, we focus on some of our first experiences and what we learned from them including first encounter with office racism, first major screw-up, first time letting go of people and customers as well as the first time being scammed by a customer.
Learn more about us at transformativemg.com.
...more
51min
June 09, 2020 Shift 5 | Awkward Conversations, Breaking the Cycle and Actions Over Words
During this shift, we continue our topic regarding inequality by challenging companies to get outside of their comfort zones, highlight the systemic issues that has led to a lack of diversity in the workplace and discuss practical ways companies can break the cycle that exists today.
Learn more about us at transformativemg.com.
...more
51min
June 03, 2020 Shift 4 | Taking a Stand, Managing Through a Crisis and Placing People Over Profit
During this shift, we reflect on the events surrounding the death of George Floyd, discuss how companies should respond to social injustices and highlight the complexities of managing teams with varying personal beliefs.
Learn more about us at transformativemg.com.
...more
45min
May 26, 2020 Shift 3 | Talent Selection, The Hustler's Spirit and The Trust Tree
During this shift, we focus on building teams, discuss our various interviewing styles and highlight the most important attributes we look for when identifying talent.
Learn more about us at transformativemg.com.
...more
45min
May 20, 2020 Shift 2 | Leading by Example, The Sniff Test and Data Utilization
During this shift, we discuss how experiences at our first jobs shaped our philosophies as managers, give advice to junior employees on issues they can encounter even when they have done everything correctly and various ways to react when presented with data that doesn't match our expectations.
Learn more about us at transformativemg.com.
...more
33min
May 12, 2020 Shift 1 | Intro, Uniqueness of Contact Centers and One Crazy Story
In our kickoff episode, we give you some background on who we are, why we love working with contact centers, the future of the contact center agent and the craziest story you have ever heard.
Learn more about us at transformativemg.com.
...more
46min

FAQs about In-Between Calls:

How many episodes does In-Between Calls have?

The podcast currently has 38 episodes available.