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In-Between Calls
In-Between Calls episodes
- Shift 28 | TMG Gives Thanks, Part 1During this shift, we reflect on our lives and give thanks to those who have positively impacted our careers.Learn more about us at transformativemg.com.41 min
- Shift 27 | Blackjack Heater, Hail Mary and When To QuitDuring this shift, we discuss holding on to hope in the face of defeat, losing with dignity and share a story from a trip to Vegas.Learn more about us at transformativemg.com.43 min
- Shift 26 | Go / No-Go, Last Minute Hiccups and Hoping They Don’t NoticeDuring this shift, we discuss the disappointment we feel when deadlines are missed, the frustration of being let down by others and share stories of making snap decisions when our backs are against the wall.Learn more about us at transformativemg.com.43 min
- Shift 25 | Pumpkin Carving, Company Offsites and Awkward Office MassagesDuring this shift, we recap TMG's first team-building event, the logistics involved in planning a successful offsite and how to ensure attendees avoid distractions.Learn more about us at transformativemg.com.46 min
- Shift 24 | Embarrassing Popups, Osmosis and Remote ConnectionsDuring this shift, we discuss the challenges of rolling out new technology remotely, pitfalls to avoid when video conferencing and our timeline predictions for getting back to normal.Learn more about us at transformativemg.com.50 min
- Shift 23 | Hitting a Wall, Sleeping On It and Gladiator CostumesDuring this shift, we share tactics we use to stay motivated, how we rally our teams behind unwanted projects and what to do when you feel like you've hit a wall.Learn more about us at transformativemg.com.40 min
- Shift 22 | Concussions, Root Canals and The Value of a LifeDuring this shift, we discuss scheduled and unscheduled time off when things are busy, powering through tough situations and the trickiness surrounding bereavement policies.Learn more about us at transformativemg.com.43 min
- Shift 21 | We’re Not Friends, True Partnership and Negotiating Both SidesDuring this shift, we discuss managing vendor relationships, our thoughts on moving from "client" to "partner" and how to ensure a smooth handoff from sales to services.Learn more about us at transformativemg.com.49 min
- Shift 20 | Fair is Fair, Stealing Time and AcronymsDuring this shift, we discuss acronyms we all should know, the concept of "my time" vs. "company time" and measuring productivity.Learn more about us at transformativemg.com.38 min
- Shift 19 | A Feminist’s View, Special Treatment and Edible UndiesDuring this shift, we welcome a special guest to discuss the unintended discrimination women face from male-dominated social activities, share ways to be more inclusive and hear a very uncomfortable Valentine's day story.Learn more about us at transformativemg.com.47 min
About In-Between Calls
From the publisher's feed
When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls…
focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will hear about are all true, and this podcast sheds light on the real conversations others are afraid to have.