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In-Between Calls
In-Between Calls episodes
- Shift 38 | Open Secrets You May Not Know AboutDuring this shift, we discuss some of the open secrets in our profession that folks on the outside may not necessarily know about.Learn more about us at transformativemg.com.48 min
- Shift 37 | How Best to Handle the Lose-LoseDuring this shift, we discuss how to respond when you are faced with a situation where there is no clear path to coming out ahead - also known as "no-win" situations.Learn more about us at transformativemg.com.41 min
- Shift 36 | Resolving Conflicts At The OfficeDuring this shift, we follow-up on the story regarding an altercation at the office and how best to resolve conflict between employees.Learn more about us at transformativemg.com.36 min
- Shift 35 | Controlling Your Emotions At The OfficeDuring this shift, we discuss the upside and downside of not being able to control your happy, sad and angry emotions while at work.Learn more about us at transformativemg.com.51 min
- Shift 34 | The Ultimate PlaybookDuring this shift, we have an open review session on developing a document for client services that will serve as a guide for account managers.Learn more about us at transformativemg.com.45 min
- Shift 33 | It’s All About The HustleDuring this shift, we discuss some of our side gigs that we do for fun as well as a means to generate extra income.Learn more about us at transformativemg.com.46 min
- Shift 32 | What To Do When Asked for a RecommendationDuring this shift, we discuss how best to approach referral conversations when you have positive and/or negative things to say about the individual.Learn more about us at transformativemg.com.48 min
- Shift 31 | TMG’s (Tentative) Predictions for 2021During this shift, we make some predictions for 2021 and discuss how the pandemic has shaped customer expectations going forward.Learn more about us at transformativemg.com.46 min
- Shift 30 | COVID Roadtrip, Maskless Shoppers and One Very Large BurritoDuring this shift, we recap our last roadtrip and discuss what it was like to travel during a pandemic.Learn more about us at transformativemg.com.42 min
- Shift 29 | TMG Gives Thanks, Part 2During this shift, we continue our discussion on the many things we are thankful for in our careers.Learn more about us at transformativemg.com.41 min
About In-Between Calls
From the publisher's feed
When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls…
focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will hear about are all true, and this podcast sheds light on the real conversations others are afraid to have.