Nordic Chief Medical Officer Craig Joseph, MD, talks with Zeev Neuwirth, MD, author of “Beyond the Walls” and “Reframing Healthcare: A roadmap for creating disruptive change.” He’s also the founder of the #HRL community and hosts the popular podcast series “Creating a new healthcare.” They discuss using AI and other technologies to humanize healthcare and the ongoing platform war. Dr. Neuwirth also offers his thoughts on the future of hospital at home.

Show Notes:

[00:00] Intros

[01:41] Dr. Neuwirth’s background

[09:50] How AI and digital health can humanize healthcare

[21:48] The ongoing platform war within healthcare

[25:08] ChenMed and how its clinician brainwashing is humanizing healthcare

[33:49] Hospital at home and its future

[36:49] The #HRL (humanistic rebel leader) community and its purpose

[42:26] Things that are so well designed, they bring Dr. Neuwirth joy

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Joel Klein, MD, senior vice president and chief information officer at the University of Maryland Medical Center. They talk about his unconventional path from being an emergency room physician to running the IT department, redesigning the EHR to maximize clinician satisfaction, and low-tech solutions to optimize hospital efficiency. They also talk about how his health system was impacted by the recent CrowdStrike outage, the value of doing rounds en masse, and what an experience gradient is and how it’s used in healthcare.

Show Notes:

[00:00] Intros

[01:08] Dr. Klein’s background

[06:25] Making clinical support tools fun

[13:18] Customizing your workspace within Epic

[15:27] Rounds en masse

[21:44] The two-bin inventory management system

[27:34] Experience gradients and what healthcare can learn from aviation

[35:36] Dr. Klein’s experience with the CrowdStrike outage

[41:10] Dr. Klein’s favorite well-designed things

[45:00] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Muething, MD, senior advisor and former chief quality officer at Cincinnati Children's Hospital. They discuss the importance of patient advocates, situational awareness in healthcare, and the need for a proactive safety culture. Dr. Muething also shares insights on integrating employee and patient safety and reflects on the simple yet effective design of his 85-year-old Ford 8N tractor.

Show Notes:

[00:00] Intros

[01:24] Dr. Muething’s background

[10:19] Creating a culture of safety

[14:21] The importance of patient advocates

[18:29] Situational awareness in healthcare

[38:34] Something so well designed, it brings Dr. Muething joy

[42:08] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Adam Carewe, MD, CMIO at Colorado Permanente and the co-host of the NerdMDs | Efficiency Unlocked podcast. They discuss his mantra of letting doctors be doctors, the increasing promise of AI to revolutionize progress notes, and the rise of the inboxologist within health systems. They also talk about how Dr. Carewe helped start an asynchronous e-care team at Colorado Permanente, eliminating inefficiencies within clinical workflows, and how today’s advances in healthcare technology sound like science fiction from not too long ago.

Show Notes:

[00:00] Intros

[01:16] Dr. Carewe’s background

[07:20] Letting doctors be doctors

[13:42] The evolution of progress notes

[22:53} The increasing role of artificial intelligence (AI) within healthcare

[28:48] Beginning an asynchronous e-care team

[34:45] Enhancing clinical efficiencies

[38:40] Dr. Carewe’s favorite well-designed thing

[42:01] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with David Berger, MD, CEO of SUNY Downstate Medical Center. They talk about what it was like for Dr. Berger to take over a hospital swamped with COVID-19 in the summer of 2020, how he began to understand and change the clinical culture, and the path to becoming designated a high-reliability organization (HRO). They also discuss the timeline for incorporating artificial intelligence (AI) into health system operations, implementing decision support tools into clinical workflows, and the power of huddles in healthcare.

Show notes:

[00:00] Intros

[01:00] Dr. Berger’s background

[05:39] Taking over a hospital during the pandemic

[13:09] The path to becoming a high-reliability organization

[22:15] Implementing workplace culture change

[26:10] The power of daily huddles

[30:59] The path forward for AI in healthcare

[35:14] The complexity of running an academic medical center

[40:34] Dr. Berger’s favorite well-designed thing

[42:19] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Mitesh Patel, MD, Chief Clinical Transformation Officer at Ascension. They discuss his background in creating healthcare technology solutions, how he helped found the Penn Medicine Nudge Unit, and why he decided to attend business school before medical school. They also discuss the idea of sludges and nudges in clinical care, leveraging behavioral economics within healthcare, and how health system improvements were inspired by reality television.

Show Notes:

[00:00] Intros

[01:35] Dr. Patel’s Background

[06:30] His founding of Docphin

[10:33] The history of the Penn Medicine Nudge Unit

[14:06] Making a difference in the Nudge Unit

[24:31] The future of Nudge Units across the globe

[25:32] His current role at Ascension

[29:14] Integrating AI into wellness text messaging

[34:27] Sludge vs Nudge

[38:35] Dr. Patel’s favorite well-designed things

[40:39] Outros

For more info, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Jeff Mounzer, PhD, and Peter Kriss, PhD, both of Qventus, a company that uses AI to enhance healthcare workflows and operations. They discuss their respective PhD journeys, how they ended up at the intersection of psychology and technology, and how they’ve been able to simplify clinical operations within health systems. They also talk about using technology to expand operating room availability, implementing behavioral principles within healthcare, and streamlining the hospital discharge process.

Show Notes:

[00:00] Intros

[02:57] The goal of Qventus

[12:31] Perioperative scheduling optimization

[24:46] Integrating behavioral economics into workflows

[29:15] Estimating dates of discharge

[40:36] AI operational assistance

[45:53] Things that bring Drs. Mounzer and Kriss joy

[49:17] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Joshua Reischer, MD, the CEO and founder of Health Note, a company known for its AI platform that collects patient information and automatically writes parts of physician progress notes. They discuss Dr. Reischer’s time at Health Note, how he’s used technology to make health visits more efficient, and how to design technology systems for anyone, regardless of digital aptitude. They also discuss unexpected design fails, bringing developers directly to patients, and what Dr. Reischer has learned since starting his company more than six years ago.

Show Notes:

[00:00] Intros

[01:51] Dr. Reischer’s background

[07:35] Pitching the initial startup idea

[09:37] The origins of Health Note

[16:02] Reaching patients before appointments

[17:10] Biodesign and Innovation Fellowship

[19:24] Early startup challenges

[27:05] Developing the product

[30:16] Health Note’s make-or-break moment

[32:08] The current state of the company

[33:15] Dr. Reischer’s favorite well-designed thing

[35:12] Outros

For more information, including a full transcript, click here.

Nordic Chief Medical Officer Craig Joseph, MD, talks with Kit Delgado, MD, emergency room physician and director of the Penn Medicine Nudge Unit. They discuss his role in the Penn Medicine opioid task force, the impact of small, technology-based solutions on the patient experience, and what medicine can learn from the world of auto insurance. They also talk about the integration of behavioral economics into clinical workflows, utilizing technological solutions to decrease ER visits, and how to ask difficult questions as a physician.

Show Notes:

[00:00] Intros

[09:54] The Penn Medicine opioid task force

[20:04] Injury prevention research

[21:49] Lowering distracted driving rates

[27:55] Injury and death prevention

[34:20] Asking tough safety questions of parents

[36:04] Dr. Delgado’s favorite well-designed thing

[38:12] Outros

For more information, including a full transcript, click here.

On today’s episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, talks with triple board-certified physician and architect Diana Anderson, MD. They discuss her background in design and architecture, her transition into the healthcare industry, and where her expertise in both has intersected. They also discuss the importance of user feedback in healthcare design, the challenges of creating staff spaces that promote wellness, and the need for evidence-based design at every level.

Show notes:

[00:00] Intros

[00:56] Dr. Anderson’s background

[05:35] The impact of architecture on disease and health

[19:48] Considering both user feedback and professional insight

[35:40] Common mistakes in hospital architecture

[38:24] Something so well designed, it brings Dr. Anderson joy

For more info, including a full transcript, click here.