Increasing occupancy is top of mind for most self storage operators. Advice is plentiful, from upping your ad spend to dropping your rates. But what really works? Luke Westbrooks joins the webinar to discuss what has and hasn't worked for the portfolio under his care. You won't be surprised by the bottom line- it's all about the customer experience. Your customer interaction has a direct impact on their desire to rent with you or recommend you to others. The gabfocus team work through communication, move-ins, billing, collections, and more as they tackle this important topic.

Hosts: Tommy Nguyen & Melissa Huff

Guest: Luke Westbrooks

Brought to you by the teams at StoragePug and Lighthouse Storage Solutions