As healthcare systems grapple with rising demand and manpower constraints, AI is increasingly being viewed as more than just a productivity tool.

From managing patient enquiries and reducing administrative burden to improving patient engagement and streamlining clinical workflows, AI is transforming how healthcare is delivered both inside and beyond the hospital.

On Industry Insight, Lynlee Foo speaks to Peiru Teo, CEO and Co-Founder of KeyReply, about the real-world deployment of AI across healthcare, the rise of agentic AI, and what the next chapter of AI-powered patient care could look like.

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