Buying software doesn’t solve business problems. Changing behavior does. In this episode of the Ingaged Podcast, Dean Curtis sits down with Matt Verlack, founder and CEO of Precision, to unpack why so many tech deployments fall short and what leaders can do to avoid software buyer’s remorse.

From his start as a firefighter to building and exiting his first SaaS company, Matt shares what he’s learned about driving adoption, aligning incentives, and turning technology into tangible business outcomes.

If you’ve ever struggled with CRM rollouts, sales enablement tools, or tech stack overload, this conversation offers clarity and a better path forward.

Great products need great systems to succeed. In this episode of the Ingaged Podcast, host Pam Torrey sits down with Jon Gardner from Owens Corning to unpack how the company built a modern roofing tech stack. From choosing the right partners to supporting a national contractor network, Jon shares lessons on how manufacturers can turn tools into real business growth. Whether you're evaluating your current stack or exploring new ways to support the field, this 20-minute conversation offers clear, practical takeaways for sales and marketing leaders in home improvement.

What separates successful tech adoption from software buyers’ remorse? In this episode, Dean sits down at Precision HQ with Matt Verlaque, former firefighter turned tech founder and CEO of Precision, an AI-powered dashboard that helps businesses make sense of their data and drive growth.

Together, they dig into the real reasons software implementations fail and why behavior change, not just flashy features, determines whether new tools succeed or flop. Matt shares war stories from his time as a coach, operator and accidental software entrepreneur, offering practical advice for business leaders thinking about replacing or scaling their tech.

You’ll learn how to align technology with real business outcomes, how to bring users along for the ride, and what metrics actually matter when measuring software ROI. This episode is a must-listen for anyone buying, selling or implementing technology in their business.

On this episode of Ingaged, Pam Torrey talks with Eric Brown, Director of Contractor Engagement at CertainTeed, about how smart exterior-product companies scale by prioritizing business outcomes over shiny tools. Learn how CertainTeed captures job-site feedback, vets vendors, and helps $3–10 million roofing dealers grow without losing their edge. Packed with insights for anyone tempted to buy before they build their process.

What really happens after the busy season ends? In this episode, we sit down with a seasoned sales leader from Tony Hoty Training and Consulting to unpack how top-performing teams use feedback, not just numbers, to drive performance.

From separating opinion from insight to creating a culture of trust and coaching, we explore how to turn seasonal slowdowns into strategic resets. Whether you manage one rep or an entire salesforce, you will walk away with practical tools for making feedback actionable, building stronger teams and driving consistent growth.

As summer winds down, it’s game time for sales teams in the home improvement world—and no one knows how to finish strong like Tim Musch.

In this episode of the InGaged Podcast, Tim shares insights from his decades in the industry to help sales managers and business owners prioritize what matters most heading into fall. We dig into how homeowner buying behavior is evolving, why some reps still resist new tools, and what processes can quietly make or break your year-end numbers.

Whether you’re managing a team or running the whole show, Tim’s advice will help you tighten your strategy and stay one step ahead.

On this episode of the Ingaged Podcast, Pam Torrey sits down with John Hicks, Account Executive at Dave Yoho Associates, to explore how to build a culture of accountability within a home improvement sales team. Discover why accountability isn’t just about performance numbers—it strengthens trust, culture, and customer experience across the business. Plus, learn how this mindset ties into the upcoming Growth Mastery Summit in October.

What does it take to build a thriving home improvement business with a rock-solid culture? In this special episode of the Ingaged Podcast, we’re sharing an exclusive replay of the keynote conversation between two industry titans—Brian Gottlieb, founder of Tundraland, and Dean Curtis, CEO of Ingage—from our digital Summer Summit.

Brian and Dean pull back the curtain on the principles and strategies that drive sustainable growth in home services. From cultivating leadership and clarity in your company culture to scaling operations with purpose, this episode is packed with insights that sales managers, business owners and franchise leaders won’t want to miss.

Whether you’re leading a national brand or building your dream team, this is your blueprint for long-term success.

Financial health isn’t just a line on a spreadsheet—it’s the backbone of every successful business. In this insightful episode, Ingage teams up with Justin Hatcher, Chief Customer Officer at 1&Fund, to help business owners and financial leaders take charge of their company’s financial future. Whether you’re operating on razor-thin margins or gearing up for major growth, Justin shares practical tools and real-world strategies to help you assess, protect, and elevate your financial game. From identifying hidden red flags to exploring funding solutions that actually fit your goals, this conversation delivers the clarity and confidence you need to move forward. You’ll learn: • How to quickly assess your company’s financial health • The early warning signs of trouble—and how to address them • Smart funding options for every growth stage • How to build a financial action plan that optimizes cash flow and creditworthiness Walk away with a roadmap to sustainable growth and a sharper understanding of what your business really needs to thrive.

In this episode of the Ingaged Podcast, host Pam Torrey sits down with industry expert Jennifer Lau-Hatcher to unpack how financing is shaping the home improvement landscape in 2025. With a front-row seat to what’s working (and what’s not) across contractor teams nationwide, Jenn breaks down the evolving mindset of homeowners, how top-performing contractors are turning financing into a competitive edge, and why it’s time to move beyond viewing it as “just a payment option.” Whether you’re seeing shifts in customer behavior or wondering how to better position financing in your sales process, this conversation delivers insights you can put to work right away—plus, the one trend Jenn says you can’t ignore this summer.