In this episode, Dan and Tracey speak with Ortal Green, the CEO of Glittering Minds about the skills that need to be developed in a child for them to be successful in the 21st century.

Here is a taste of what Dan, Tracey and Ortal cover in the conversation:

• How the Glittering Minds program helps children develop skills such as creative thinking, empathy and collaboration
• Importance of safety and how being respectful of other people's ideas is going to make a creative and impactful environment
• Four different questions that break the pattern of thinking and promote creative and innovative thinking

Link from the episode

• Glittering Minds ‘Think Unique’ Book: Click here
• Glittering Minds Website: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey highlight the importance of delivering a great client experience. How having a big heart is necessary to deliver a great client experience but isn't everything, and some tips to consistently deliver a great client experience to the people you support

Here’s a taste of what Dan and Tracy cover during their conversation

• Tracey states the importance of being flexible in your approach to your service delivery. Different clients need different thing at different times
• Dan talks about good service design and giving employees the right tools and client experience training. 
• The role training plays in consistency of experience
• How your clients are the face of your organisation and clients don’t care about internal departments and whose fault it is
• Tracey states that while hiring, sometimes people look for experience rather than the attributes. However, solely experience doesn’t indicate the success of a person in a particular role. 

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Daniella Greenwood, they discuss the innovation opportunities that exist in residential aged care, plus where the sector needs to head in the future.

Here’s a taste of what Dan, Tracey and Daniella cover in the conversation.

• Daniella shares the work she has done as a consultant and activist within the aged care space.
• The importance of freedom to be seen as an individual.
• Why thought innovation needs to come from a human rights perspective.
• Participation in co-design: What is the best way to involve somebody, so that it’s comfortable, safe, and meaningful for them.

Links from the episode

• Daniella Greenwood on Linkedin: Click here 
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey share how constraints affect creativity and innovation, and can help your people to become even more innovative.

Here’s a taste of what Dan and Tracey cover in the conversation

• Tracey shares how constraints are helpful for creativity and innovation. 
• Discussion on how giving people some constraints and space to operate in working actually helps them stay focused and provides many other benefits. 
• Dan explains what design principles are
• The 3 different type of constraints you can implement on a project

Link from the episode

• HBR Article - Why Constraints Are Good For Innovation: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey talk about how to transform your organisation by creating a system that supports collaboration.

Here is a taste of what Dan and Tracey cover in the conversation.

• Dan talks about creating an organisational system that allows your clients to have a meaningful impact
• A discussion on how setting up the system, building a strategy and empowering people can make it easier for them to do a good job.
• Tracey talks about the importance of being able to see the impact to make sure that you are improving and having an impact on your clients.
• Humans love to collaborate. We are much happier when we are working with other people.

Link from the episode

• The 3-step process to turn feedback into action that delivers impact: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clients

Here’s a taste of what Dan, Tracey, Christine and Diana cover in the conversation

• Tracey and Dan emphasize the importance of feedback and how you can use it effectively
• Christine and Diana introduce Tell touch, a digital complaints feedback system and how it is improving the collation and action of feedback in aged care
• How they went from working nurses to starting a tech company 
• The benefits of embracing feedback and creating a person-centric environment.
• The risks of not dealing with client feedback 
• How the best organisations are using feedback to fuel their future success

Links from the episode

• Tell Touch website: Click here 
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey talk about the mindset of perceiving failure as the final destination. They believe that failure instead is just part of a learning process that can lead towards gaining the results you desire.  

Here is a taste of what Dan and Tracey cover in the conversation

• Tracey gives an example of Thomas Edison and quotes him, “I have not failed. I’ve just found 10,000 ways that won’t work.” 
• Tracey states when a leader has a mindset in believing failure is learning, it can facilitate innovation, where experimentation acts as the means to achieve the end. 
• Dan believes in reprogramming oneself so that you don’t think about failure, instead learning to focus on new ideas, innovation and experimentation. 

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey speak with Dr David Panter, CEO at ECH - an aged care service provider based in Adelaide, Australia. Together they discuss how ECH are creating person-centred and innovative aged care solutions.

Here’s a taste of what Dan, Tracey and David cover in the conversation.

• The creation and launch of two innovations - Dandelion and Billy
• How their innovation ‘billy’ is keeping people safe to live in their own homes while respecting their rights and privacy 
• The transformational journey of ECH to become a more person-centred organisation
• Co-designing for social connection including initiatives like walking football 

Link from the episode

• ECH website: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Alicia Hancock the director of Hancock Creative, along with Tracey and Dan discuss the six tips involved in communicating your impact which are; innovating the channels, the importance of setting goals, focusing on the audience, messaging, repetition and the type of content used in a story. 

Here is a taste of what Alicia, Dan and Tracey cover in the conversation.

• Knowing the outcomes that the organisation wants to achieve, Alicia talks about the ‘who’ factor - the people these organisations want to connect to, become a stakeholder, build a partnership with, etc. 
• A discussion on the benefits of being clear about what your goals are and using the most suitable medium to achieve those goals.
• The benefits of authentic storytelling and consistency in your messaging. 

Link from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here
• Hancock Creative website : Click here

The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact and we bring you stories from other leaders in the sector that are making a difference.

 Dan Bentley and Tracey Newman discuss the ‘insight to action’ process that leaders can set up, to continuously improve their services and deliver a better client experience. 

Here’s a taste of what Dan & Tracey cover during their conversation:

•  Why set up a process like this? What are the benefits?
• How to integrate your clients voice into every area of the organisation and ensure all of your client data is utilised.
• Innovative and impactful organizations understand that clients are able to easily leave a review about their experience of the service, they know that they need to be continuously getting better so the clients are consistently wanting to stay with them and leave good reviews about their services.
• Tracey & Dan take you through the 3 stages of the ‘Insight to Action’ process. Listen, Learn and Deliver. 

Links from the episode

• Insight To Action - The 3 step process to turn feedback into action that delivers impact.  Article: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here