Is reading part of your daily personal development activities? Should this be as important as physical fitness for you as a person?

This week we hear from Kim and Fulyana about using reading, whether it’s a physical or digital book, to keep you disciplined about personal development.

What non-fiction book are you reading now and how often should you make time to read?

This week we talk through a Case Study about a team transitioning leadership. It is a regular occurrence for the team but there is always a period of time where all team members wait for the previous leader to voice an opinion before they venture their own – even the new leader.

What can be done to remedy this?

Are you concerned for a team member or colleague?

This week’s discussion is a difficult topic despite the advances for mental health at work that are occurring. Kim and Fulyana explore some real life examples of valued team members and senior staff who begin to exhibit “out of character” behaviour.

Whether it is overwhelm, lack of commitment or something more medically serious, we need to have these discussions and manage our teams accordingly.

How do you maintain momentum as a project leader for a long term project – one that may be more than 5 years away?

This week Kim shares a project she is leading with an end milestone of 2026 with Fulyana providing the mentoring for this activity.

What should you do to stop the excuses when momentum is lost and not even procrastination has taken its place?

Have you made experienced a change to a process or activity that had huge impact but have no idea where the change originated? Do you know how to acknowledge those who suggest change when they can’t explain how to implement the change?

This week Fulyana provides us with a couple of examples of innovation/change where we may well not be aware of the person who actually provided the innovation or invention.

What are some others you have experienced or learned about well after the event?

Do you wonder why your customers/clients never get your process right? Do you know if your automatic customer contacts actually work the way you think they do? What do you do with those recordings “for training purposes”?

This week Kim and Fulyana explore what customer communication means from the customer perspective with some real life examples of what works and what isn’t working the way it should.

When should a customer know your process?

Are you frustrated by team members expecting more than can be realistically accomplished? Do you struggle to manage customer expectations in a constantly changing commercial environment?

This week Kim and Fulyana talk through some ways to manage both customer and team expectations.

How are you approaching these issues?

Emotional Intelligence – Situational Awareness – Pain Point…..Have you been faced with any of these phrases yet?

Apparently these are some of the management buzzwords for 2021. So naturally, Kim and Fulyana have a talk about these and others, what they mean and how they have heard them used, not just recently, but throughout their management careers.

Do you take time to talk with your team about buzzwords and phrases?

Yes, as we record this COVID19 is still creating havoc in people’s lives all around the world. In spite of this, Fulyana has some heartening news about the positives for a new team leader in these challenging times. Her story is based on an actual situation.

Have you taken on a team leader role recently? Is it different to what you expected?

This week, in the third part of our discussion with Rob Fahey, General Manager, Holiday Inn Express, Newcastle, Australia we explore what might be the permanent changes to the hospitality industry as it begins the recovery to business in the new normal after COVID19.

How is your business recovering? Will you make permanent changes to your operations? Has there been positives for your organisation?