Emotional Intelligence – Situational Awareness – Pain Point…..Have you been faced with any of these phrases yet?

Apparently these are some of the management buzzwords for 2021. So naturally, Kim and Fulyana have a talk about these and others, what they mean and how they have heard them used, not just recently, but throughout their management careers.

Do you take time to talk with your team about buzzwords and phrases?

Yes, as we record this COVID19 is still creating havoc in people’s lives all around the world. In spite of this, Fulyana has some heartening news about the positives for a new team leader in these challenging times. Her story is based on an actual situation.

Have you taken on a team leader role recently? Is it different to what you expected?

This week, in the third part of our discussion with Rob Fahey, General Manager, Holiday Inn Express, Newcastle, Australia we explore what might be the permanent changes to the hospitality industry as it begins the recovery to business in the new normal after COVID19.

How is your business recovering? Will you make permanent changes to your operations? Has there been positives for your organisation?

How would you manage a new handpicked team that has to be stood down indefinitely after 12 short months? How do you develop an organisational culture where everyone interacts with external customers?

This week we continue our discussion with Rob Fahey, General Manager, Holiday Inn Express Newcastle (Australia) looking at the importance of the right choices and management of human resources in times of turmoil.

We also learn why he is wearing those socks in the photo!!

This week we begin a 3 part discussion with Rob Fahey, currently General Manager of the Holiday Inn Express in Newcastle, Australia.

If you have a young team, have moved “up the ranks” yourself to a management role or have had to manage in the tumultuous times of 2020 in a service industry, you will have something in common with this guest executive.

In this episode we hear what is important when you are managing in an “experience” industry rather than a service or product industry.

This week in the final part of our discussion with Paul Cuatrecasas, Kim and Fulyana hear about Paul’s book as well as what the future might hold for education of the next generation of executive managers.

Paul’s book – (This is an Amazon link – we will receive a small commission if you purchase the book using this link)

This week we continue our discussion with Paul Cuatrecasas looking at why actually making a decision is important and the value of entrepreneurial thinking for today’s organisations regardless of size.

This week Kim and Fulyana have a deep dive into the potential for disruption by information technology.

Paul Cuatrecasas joins them from London for a 3 part series on exponential changes and disruptions to industries and what that means for senior executives and their organisations to survive and thrive.

Part 1 covers some of the impacts related to the human element of organisations and their services/products.

Here is a link to Paul’s book on Amazon (yes, we will be paid a small commission if you purchase through this link)

Do you have a shelf full of books and seminar notes? Have you implemented any of the ideas that were included there?

This week, inspired by a comment from a guest during our 200th episode, Kim and Fulyana choose different paths to implementation of ideas whether this is for you as an executive or with your team.

It is the ongoing battle of “list” versus “action plan”…….

Do you accept praise well? Does your team know how to accept praise personally as well as for the organisation?

In this podcast, Kim and Fulyana share their experiences with giving and receiving praise. Do you practise “success sharing” and does it work?