Whilst waiting for a guest to arrive, Kim and Fulyana had a discussion about “wearing a mistake”. Both had examples of how much there is to gain by taking individual responsibility to ensure a customer/client negative experience can be turned around. When the guest failed to appear they decided to record their thoughts to share with listeners.

As the recording was done individually, the audio is not of the same standard as normal. Our apologies for that.

In the final part of our conversation with Dalmo Cirne, Kim and Fulyana hear about the options for developing new leaders, whether they are new to the workforce or subject matter experts that are now taking on a management role.

We also hear why a someone with such a mathematical mind would pursue the often personally challenging realm of human resources management!

In Part 2 of our discussion with Dalmo Cirne, Kim and Fulyana explore the source of “management streams”, the importance of team core values and the impact of AI as a change agent.

This week we begin a three part discussion with Dalmo Cirne about management streams. Do you know the essential roles needed for any team? Can you, as an individual, fill more than one role with your skillset?

This week we have a case study submitted by a listener who asks for suggestions on managing a work situation where he feels a peer is exhibiting “unprofessional” behaviour.

Kim and Fulyana discuss the particular case study as well as other areas that might be considered “unprofessional” amongst peers in the workplace.

In another of our “review” questions from 2017, Kim and Fulyana look at the perennial question of how to “switch off” from thinking about work. Do you really need to? Fulyana’s responses might surprise you!

As a follow on from last week’s Case Study and as part of our review series from the 20 questions of 2017, Kim and Fulyana look at how to manage a team that has been brought back in to an office environment. There are so many factors contributing to a cohesive team, if you actually need one now, that the discussion covers both practical suggestions and experience based anecdotes.

In another case study from a listener, Kim and Fulyana look at ways a leader new to a team and an organisation can address the management of that team which appears to be demotivated by constant change and demanding deadlines.

We begin a series of “review” podcasts this week by looking back at some questions from 2017 that we promised to revisit…..and haven’t done so!

Today is about managing interruptions, whether they are considered good or bad. Can you clearly identify what an interruption is for you?

This week we have a case study from a listener who is concerned that his relationship with his boss has changed – he is feeling “ignored” in the sense of a marked lessening of interaction. Kim and Fulyana look at not just how this can be addressed but why it might be happening and whether it is a good or a bad sign.