Quality Matters: A Podcast by NCQA

Inside Health Care #88: Person-Centered Outcome Measures & Flipping the Paradigm


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We begin this episode with a special appearance from NCQA President Peggy O’Kane, giving us exciting news about NCQA’s first annual, live, in person, 4-day Health Innovation Summit! Join us October 31-November 3, 2022, in Washington, DC. Go to https://www.ncqasummit.com to register.

For our featured interviews this week, we discuss NCQA's Person-Centered Outcome Measures.

Imagine a clinician asking you what you feel, what you think might be wrong, and just…listening. And then the clinician says…what would you like to be able to do that you can’t do now? What are your goals? And what can I do to help you get there?

Person-Centered Outcome Measures have already begun to ask these questions and change the health care landscape.

On this episode of “Inside Health Care”, we take a deep dive into the Person-Centered Outcome measures and what may be a revolutionary reorientation of the traditional doctor-patient relationship.

For more on this, we speak with three people involved with this important NCQA project.

First up, we talk with NCQA Senior Research Scientist Dr. Caroline Blaum. Then we hear from Patient Partner Ireland Hawkins, a retired researcher and caregiver, now a patient herself with a patient’s perspective. After that, we hear from Sherry Nolen, a Patient Partner with a very clear caregiver perspective.

For more information contact Dr. Caroline Blaum at [email protected].

Later in the show, we observe September’s National Prostate Cancer Awareness Month. NCQA has a number of HEDIS measures related to cancer and cancer screenings. Go to www.NCQA.org and search “cancer” for more information.

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