Formerly a pediatric practice administrator and surgical practice billing manager, she understands the many different challenges facing practices today. With an MBA in both Management Systems and Information & Communication Systems, she has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation.

Susanne writes frequently and speaks regularly on the business aspects of healthcare and is frequently quoted in industry and media publications.

For this episode of Inside Health Care, Susanne sits down with NCQA’s Matt Brock and demonstrates she is a true believer in the benefits of patient-centered care.