Inside the IDA: A Podcast for Auto Detailers

On this special edition of Inside the IDA Podcast, we are sharing the quarterly Town Hall live from September 29th, featuring IDA President Meghan Poirier, IDA President-Elect Josh Pierce, and immediate past President Craig Brigham. They sit down and share the state of the IDA and the Future Focus for members and future members of the International Detailing Association.

Host Keith Duplessie sits down with Marc Galutier

Marc Glautier is the founder and owner of Glautier Auto Detailing in Fourways, Johannesburg, South Africa. With a passion for vehicle care, he specialises in premium detailing, paint correction and vehicle protection. Through his involvement with the International Detailing Association and commitment to training, Marc helps raise industry standards and develop fellow detailers. His approach reflects a simple belief: “Every Detail Matters.”

Host Keith Duplessie sits down with Marc Galutier

Marc Glautier is the founder and owner of Glautier Auto Detailing in Fourways, Johannesburg, South Africa. With a passion for vehicle care, he specialises in premium detailing, paint correction and vehicle protection. Through his involvement with the International Detailing Association and commitment to training, Marc helps raise industry standards and develop fellow detailers. His approach reflects a simple belief: “Every Detail Matters.”

Host Keith Duplessie sits down with Andres Lotero

Here's a bit about him:

"I began my career in procurement, and later moved into the pharmaceutical industry, where I managed patient support programs across Latin America. That blend of supply chain expertise and hands-on customer care shaped everything I've built since. In 2015, I founded Mulova in Colombia to bring high-quality detailing products to the Colombian market. In 2023, I launched Mulova International in the U.S., based in Miami, to serve the broader Latino market and use the city's unique position as a gateway to reach clients across Latin America. I'm a serial entrepreneur at heart. Alongside Mulova, I also run Policrafters, an architectural solutions company serving architects, designers, and general contractors in South Florida, as well as SourceLynk and Boxamix, both focused on helping Latin American businesses access the U.S. market. I believe deeply in long-term relationships and building community. I've been an active IDA member since 2021, contributing Spanish translations of webinars and educational materials so more detailers can benefit from them, and a SEMA member since 2025. I'm married with two children."

Host Barry Theal sits down with Rob Schreufer.

Rob has been a long-time member of the IDA, served 2 full terms on the board, and was the president twice- this episode is sure to be packed with great information!

Host Levi Gates sits down with Melissa Rossnagel

Melissa Says

"My name is Melissa Rossnagel, owner of The Missus Interior Detailing. I was born and raised in Winnipeg, Manitoba, where one of my first jobs was at a full-service car wash. After graduation, as much as I enjoyed it there, I realized I needed to move on. I told myself that if I ever started a business, it would be cleaning cars, something that seemed to calm me. Years passed and life happend, got married, acquired 3 step-sons, and moved to the beautiful little town of Riding Mountain. Then, 2 years ago, at the age of 40, and finally having the facility to make it happen, I started my business. The name "The Missus" was decided upon when my husband kept calling me "Missus" and I kept hearing "If you find yourself in a messy situation, just call The Missus" in the back of my mind. It's my side hustle at the moment; I work full time as a custodian at the school in our neighboring town. It's also not huge or fancy, and I'm kind of in the middle of nowhere, but it gets me by, and I have exceeded my expectations on the number of clientele within my community. I am limited to just interior detailing, as our shop just doesn't accommodate a wash bay, and I am currently sharing the space with my husband and our farming life. I am happy with that, as I also have a mobile set up, and travel to customer farms to clean farm and work equipment as well. I do hope to have a dedicated building one day, but I don't want to break the bank to get it. In the future, I would love to do some formal training. I have been searching for something that might fit in with a motorcycle trip this summer."

Host Keith Duplessie sits down with Paulo Assuncao.

Paul has been a professional detailer since 2002 and an IDA member for about 7 years. RIT and president of IDA Canada. Co-owner of OP St Albert shop, OP Canada, Invisible Patterns Canada, and Premium Detailing Supplies. International trainer active in Canada, USA, Brazil, and Europe.

Barry Theal sits down with William Graves, CEO and co-owner of Midwest Aircraft Detailers, a full-service aviation appearance company serving aircraft operators throughout the Midwest and beyond. William's road to aviation was anything but conventional. He spent years working as a professional chef, a career that instilled the discipline, precision, and composure under pressure that would later define his approach to business. He's also candid about his journey through addiction and recovery, an experience that shaped the resilience and no-excuses work ethic he brings to leadership today. That rare combination of kitchen-forged discipline and hard-won personal growth has helped him build Midwest Aircraft Detailers into a respected name in the industry. He's also the owner of AV8 Reactive Polymer Coating, a proprietary aircraft coating formula certified to both Boeing and Airbus standards, reflecting his drive to keep innovating within the detailing space. William is known for speaking his mind. He's not afraid to challenge industry norms, question inflated claims, or push back on practices that don't serve operators and customers well. Today, William is focused on evolving as a leader building out his team, sharpening his approach to growth, and staying grounded in the same honesty that's guided him from the kitchen to the hangar.

Host Keith Duplessie sits down with Austin Toner, owner of ACT Customs in Howard City, Michigan

Austin believes in solving problems with education and quality.

Host Keith Duplessie sits down with Jared Clasen.

Jared is the founder and CEO of Upscale Detail Co., a premium automotive protection and detailing company based in Columbus, Georgia. A former U.S. Army Infantry Officer with more than 11 years of military service, Jared has built his company around the principles of discipline, integrity, leadership, and relentless attention to detail. Since founding the business in 2021, he has grown it from a small mobile detailing operation into one of the region’s leading shops specializing in Paint Protection Film (PPF), ceramic coatings, window tint, and paint correction. His passion is not only protecting vehicles but also building high-performing teams, creating scalable business systems, and raising the standard for the automotive appearance industry.