When Denise Koster was asked to identify the body of one of her elderly clients 35 years ago, her life and career changed forever. Since then, Denise founded Koster Consulting & Associates in Toronto and has dedicated her life's work to ensuring elder abuse never happens again with services such as abuse investigations, threat management, and mediation.

Again this year, HIROC and AdvantAge Ontario have come together to produce the Inspiring Impact podcast mini-series. This four-part series highlights several amazing presenters at the 2022 AdvantAge Ontario convention, and explores the innovation and passion at play in the long-term care sector.

In today's episode, HIROC's Marc Aiello and Philip De Souza sit down with Denise to talk about the outstanding work she provides for seniors and their families, her session at the convention, and more.

Quotables:

"The most important thing about being an investigator is making sure they have emotional intelligence and they're able to comprehend how a person much feel when they're trying to recount details." – DK

"Norma is the reason that I'm talking to you today. Knocking on Norma's door actually change the entire direction of my career and my life." – DK

"Every interview is different, even the interview we're having right now. My response is going to depend on your next question." – DK

Mentioned in this Episode:

• AdvantAge Ontario

• Koster Consulting & Associates

Access More Interviews with Healthcare Leaders at HIROC.com/podcast

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