Jason Bogart and Bo Eaton from Deep Customer Connections join the podcast to talk about underwriting flexibility...what it is, what carriers get wrong when developing go to market strategies, and more!

Chris and Paul discuss the recent whitepaper disclosure in the Florida Legislature along with the current state of the homeowners market.  

A few key topics: 

• Are people served better when a regulator reduces standards?
• Is the industry living up to it's responsibility to the public?
• The rising trend of people not buying property coverage

Chris and Paul are joined by Katherine Hempstead.  They discuss her book Uncovered: The Story of Insurance in America.

The conversation touches on the NAIC, The Affordable Care Act, Gaps between what people want to buy and what is actually offered in the market place, and why people have hostile attitudes against insurance companies.

Katherine has graciously provided the following discount code (that works at Oxford):

ASFLYQ6 

Links to buy book:

https://www.amazon.com/Tolerance-Risk-Hempstead/dp/019009415X

https://academic.oup.com/book/57381

Finally, you can find more about Kathrine here:  

https://www.katherine-hempstead.org/

Thanks for listening and we'll talk with you next time!  

Chris and Paul caught up in February to discuss the state of the insurance market, where the inefficiencies are, and what needs to be addressed to make improvements going forward.  

Also, this is the first episode where we used AI to edit...let us know what you think!

Chris and Paul are joined by Brad Roblin, the founder/owner of Pro Workforce Performance.

They discuss how Brad took the tools he learned in professional baseball to improve every industry, including yours!

How can a business improve their human factors, no matter the environment? 

What can a business owner be game planning with their risk management team to give them a competitive edge?

All this plus our first round of listener feedback.  

If you'd like to have an exploratory conversation with Brad, he can be reached at [email protected].    

We are back!  2025 has been busier than ever and we have a solid pipeline of episodes that are sure to make you better insurance professionals.

Chris and Paul are joined by Jim Gardner from ViewSpection to talk about how agencies can become more proactive in the inspection process.  

They discuss how to mitigate premium increases, help clients at the time of a claim, and improve relationships with carriers.  They also address how underwriters can improve their workflow and documentation.

This year, we want to hear from you!  Please send your feedback and stories to [email protected].  We'd love to have you...or your story...featured on a future podcast.

Thanks for listening!  

Chris and Paul are welcome Bill Teubel to the podcast to discuss Producer/Employee development.

The 'evergreen' problem in the insurance industry is talent development and Bill has developed the best platform that Chris and Paul have seen.  They explore how to purposefully develop people in your organization.   

Bill's platform can truly transform your organization with REAL and ACTIONABLE development plans. 

You can learn more by contacting Bill at [email protected] 

Chris and Paul review 2024 and go out on a limb to prognosticate on what 2025 has in store for the insurance industry. 

Chris and Paul are joined by Mary Guzman from Crown Jewel Insurance.

They discuss:

• What is a trade secret
• Why the most valuable asset many businesses have isn't covered in the tradtional marketplace
• The risks and costs many of your clients and prospects have when it comes to trade secrets

You can learn more about Mary and her firm at www.crownjewelinsurance.com.  Shoot them an email at [email protected] to learn more.  

Don Phin joins Insurance Banter to chat about HR issues in agencies.  Memorable quotes include:

• A fair days wage isn't what you say it is...it's what the market says it is
• You need to move from expectations to agreements
• Put water cooler conversations on the calendar for remote employees

If you'd like to get in touch with Don, please check out his website at https://www.donphin.com/.