Chris and Paul discuss the recent news that P/C Industry surplus was more than $1 trillion for the first time in history.  What is surplus and what does it mean for your agency?  Based on that good news, is the marketplace behaving as one would expect?  Listen in and Chris provides some great insight into those questions.    

Chis and Paul welcome Jacqui Calder from Behavioral Sciences Research Press.  For over two decades Jacqui has helped hiring managers  identify candidates with raw prospecting talent and sales managers elevate the comfort level of their current sales people with the prospecting process.  She references a blog post "Why Personality Testing Often Comes Up Short" in this episode.  That article can be found here:  https://callreluctance.com/blogs/why-personality-testing-often-comes-up-short
   

Chris and Paul welcome Art Betancourt to the podcast.  Art is the Principal and Founder of AEBetancourt.  He has worked with hundreds of organizations of all industries and sizes to develop and implement effective talent strategy solutions.  They explore current staffing challenges and strategies for attracting and building a strong team for the future

Chris and Paul explore the most concerning exposures that business owners face: Business income loss, natural disasters, and cyber.  

Chris and Paul talk about what it means to be a professional and how that applies to the insurance industry.  

Paul and Chris discuss the current state of the Cyber market and whether agents really know what they are doing when selling this important coverage.  

Chris and Paul discuss why there are so many insurance practitioners that don't believe in or have confidence in what they are selling.  What impacts does that have on their ability to be successful and how does it impact the industry in general?  

Chris and Paul welcome Rob Ekern to Insurance Banter to discuss TCOR (Total Cost of Risk) in depth as they explore how agents and brokers create real value for their clients.  

Brent Winans joins Chris and Paul to discuss what an agent's duty to find coverage for their client is.  There are general suggestions on how agents can avoid an E&O suit.  However, each scenario is fact dependent and the standard of care an agency has varies by state and situation.  

Chris and Paul are joined by Jason Walker, the founder of Agency Insurtech.  In this episode the group discusses how an agency can evaluate all the shiny new insurtech available in the market today.  Get ideas on how to successfully implement new technology into your agency and hopefully avoid vaporware and disappointment.