Insurance Hour

Imagine checking your mail one morning to find a letter from your insurance company — not renewing your policy. No recent claims. No fire. No inspection visit. Just an abrupt notice that your coverage is gone.

Now imagine learning that the decision came not from a human inspector, but from a photo taken from space.

That's exactly what happened to a California homeowner featured on CBS's Call Kurtis segment — a case that shines a light on one of the most controversial trends in modern insurance: AI-assisted underwriting and satellite-based risk evaluation.

In a follow-up discussion on Insurance Hour, host Karl Susman unpacked the deeper story — explaining how new technologies are reshaping how insurers assess risk, why mistakes happen, and what regulators and consumers can do about it.

The CBS report centered on a homeowner who received a non-renewal notice from their insurer. The stated reason: "excess vegetation" and fire risk visible on the property — supposedly identified via satellite imagery.

But when the homeowner looked around, the yard was clear, and vegetation was minimal. In other words, the insurer's high-tech tools had made a low-accuracy call.

"We're seeing more and more of these," Susman noted. "Companies are relying on satellite and aerial imagery to assess fire risk — but the technology isn't perfect, especially when it's used without verification."

This isn't just a quirky mistake; it's a symptom of a larger issue. As wildfire losses have escalated across California, insurers are under intense pressure to predict risk faster and more efficiently — often turning to automation and artificial intelligence to do so.

The result: convenience for carriers, confusion (and cancellation notices) for consumers.

The shift toward AI and imagery-based underwriting didn't happen by accident. It's part of a larger move by insurers to manage skyrocketing wildfire exposure while cutting operational costs.

Traditional risk inspections involve human assessors visiting properties in person — a time-consuming and expensive process. Satellite and drone imagery, by contrast, offers:

• Instant visibility into roof condition, vegetation, and terrain.

• Cost savings through automation.

• Standardization of data across thousands of properties.

Three decades after the 1994 Northridge Earthquake shook Southern California to its core, most homeowners still don't carry earthquake insurance. Despite living in one of the most seismically active regions in the world, only about 13% of California homeowners have coverage.

That number may dip even lower after January 1, 2025 — when the California Earthquake Authority (CEA), the state's largest earthquake insurer, will raise its rates by an average of 6.8% statewide.

While some policyholders may see modest decreases, others could face rate increases of up to 12%, depending on their location, construction type, and risk factors.

Insurance expert Karl Susman, a California independent insurance broker and frequent media commentator, explained what's behind the move — and what options homeowners still have in this increasingly expensive insurance landscape.

"Costs of reconstruction of our homes have been going up every year," Susman said. "Not just with inflation, but they've been going up pretty dramatically since 2020."

The California Earthquake Authority was created in the aftermath of the 1994 Northridge Earthquake — one of the costliest natural disasters in U.S. history, causing more than $20 billion in insured losses and forcing some insurers to withdraw from the homeowners market altogether.

To prevent a total collapse of the state's insurance system, lawmakers formed the CEA in 1996 as a nonprofit, publicly managed, privately funded organization. It allows insurers to continue writing homeowners policies by transferring earthquake risk to the CEA, which specializes in that peril.

Today, the CEA covers over 1.1 million policyholders, representing more than two-thirds of all earthquake insurance sold in California.

But even with its size and stability, the CEA faces the same pressures as the rest of the state's insurance industry: rising reinsurance costs, inflation, and higher rebuilding expenses.

The CEA's rate hike isn't arbitrary. It's based on two key cost drivers:

The price of rebuilding — from materials to labor — has climbed dramatically since 2020. Lumber, steel, and concrete prices remain elevated. Skilled construction labor, already in short supply, commands premium wages.

"Construction costs have been going up every year — not just with inflation," Susman explai ...

If you've opened your latest insurance renewal notice and gasped at the premium increase, you're not alone. Across the country, homeowners, renters, and drivers are seeing dramatic spikes in insurance costs. From Florida to California, insurers are recalibrating their models — and their rates — to deal with a world where "once-in-a-century" disasters now seem to happen every year.

In a recent episode of Insurance Hour, host Karl Susman explored the forces behind the crisis — from catastrophic weather events to regulatory constraints — and offered guidance for agents and consumers alike trying to navigate the turbulence. The takeaway: this is not a temporary spike. It's a systemic reset.

Let's unpack what's really going on.

"We have catastrophe events happening literally from sea to shining sea," Susman said, referencing the ongoing hurricane devastation in Florida and the wildfires raging in California.

These twin crises perfectly illustrate the dilemma insurers face: how do you price risk when loss is virtually guaranteed?

Insurance depends on uncertainty — on pooling risk so that the many who don't file claims pay for the few who do. But as Susman pointed out, that math starts to break down when billion-dollar disasters occur with regularity.

"How do you turn around and price something where there's a near certainty that there's going to be a loss?"

That question haunts every insurer operating today. The result has been a historic tightening of availability: in California, roughly 90% of property insurers have stopped writing new policies. That means fewer options, higher prices, and a rapidly expanding reliance on last-resort programs like the California FAIR Plan.

At its core, insurance pricing comes down to risk and probability. Companies collect premiums based on the expected frequency and severity of losses. When those losses escalate — and they have — premiums must follow.

Susman broke it down simply:

• When there's less likelihood of a claim, your premium is lower.

• When there's more likelihood, your premium rises.

But the challenge now is that insurers are facing certainty, not probability. When wildfire seasons stretch longer and hurricanes intensify, the predictive models that once guided rates are being outpaced by climate reality.

And the pain isn't limited to homeowners. Auto, life, and renters' insurance are all affected by the same pressures — reinsurance costs, repair inflation, and broader economic vola ...

California's largest home insurer, State Farm, has sent shockwaves through the industry — and across the state — after revealing that it could reduce its number of active homeowners' insurance policies by nearly one-third over the next five years.

That's roughly one million households potentially losing coverage by 2028.

The announcement, revealed in regulatory filings and confirmed by The San Francisco Chronicle, comes as State Farm seeks approval for a 30% rate increase from the California Department of Insurance (CDI). It's the latest chapter in a long-running insurance crisis that has left homeowners in high-risk wildfire areas scrambling for coverage — and regulators racing to keep the market from collapsing.

In a recent interview with FOX–KTVU, insurance expert Karl Susman broke down what's behind State Farm's projection, how the state's upcoming regulatory reforms could reshape the market, and why these moves might ultimately stabilize — rather than sink — California's insurance ecosystem.

State Farm currently insures about 3 million homeowners across California. In its filings, the company projected that this number could fall to just over 2 million by 2028 — a potential reduction of nearly a million policies.

At first glance, that sounds catastrophic. But as Susman explained, this is more of a worst-case projection than an inevitable reality.

"They're projecting to drop about a million policies between now and the end of 2028 assuming nothing else changes," he said. "But we are expecting some significant changes, so I don't think we'll actually see this number of non-renewals happen."

In other words, State Farm's projection is based on today's conditions — not tomorrow's reforms. The company, like many others, must plan conservatively amid California's ongoing regulatory and financial uncertainty.

For decades, State Farm has been a cornerstone of California's homeowners' insurance market, covering more properties than any other carrier. But that scale now comes with a heavy burden.

"They have such a large footprint in California," Susman explained. "They're responsible for the lion's share of the California FAIR Plan's exposure — and we know how over-bloated that organization is right now."

Here's what's driving the company's pullback:

After years of wildfire-driven losses, many insurers a ...

In this episode of Insurance Hour, host Karl Susman answers listener questions regarding various insurance-related topics, focusing on the California market. The episode covers a wide range of subjects, including workers' compensation in condo policies, non-renewals of homeowner's policies due to market changes, the rise in auto insurance premiums, and the ongoing insurance crisis in California. Susman provides practical advice on shopping for new insurance, understanding policy details, and dealing with rising costs, while also addressing the impact of inflation, supply chain issues, and electric vehicles on insurance rates. The episode also includes a discussion on earthquake coverage and regulatory challenges affecting California’s insurance industry.

Wanna text us?

Insurance Hour is hosted by renowned insurance expert Karl Susman. Karl is a frequent guest on television stations such as ABC, CBS, Spectrum, The CW and FOX, and now his popular radio program is available online throughout California and world-wide.

Listeners can now tune in to Insurance Hour on great AM radio station KMET throughout the state of California.

In addition to traditional radio, Insurance Hour is available on several popular streaming platforms, ensuring that listeners can access the show at their convenience.

Audiences worldwide can now enjoy Insurance Hour at InsuranceHour.com, on YouTube, Amazon Music, Tuneln, Alexa, Apple Podcasts, and the iHeartRadio app.

For more information about "Insurance Hour" and its programming, please contact Lara Starr at [email protected]

Auto insurance costs across America have surged to record highs, and California is no exception. As drivers open their renewal notices, many are shocked to see double-digit rate increases — 20%, 30%, sometimes more.

In a recent Insurance Hour episode, host Karl Susman unpacked the reasons behind these painful premium spikes, exploring how inflation, supply chain disruptions, electric vehicles (EVs), and legal costs are converging to create the perfect financial storm for drivers.

This is more than a short-term blip — it's a structural shift in how auto insurance works and what it costs to stay protected in the modern era.

Everyone knows inflation makes groceries, gas, and rent more expensive. But few realize how directly it hits auto insurance.

"Insurance policies are buying all the stuff that now costs more money because of inflation," Susman explained. "When parts, labor, and medical care cost more, insurance has to cost more too."

Auto insurers base premiums on what they expect to pay out in claims. And those claims are now more expensive at every step:

• Parts cost more — everything from bumpers to sensors.

• Repairs take longer — delaying claims and extending rental car costs.

• Labor rates are higher — body shops and mechanics are charging more due to worker shortages.

• Medical costs are up — making bodily injury claims more expensive than ever.

Inflation doesn't just raise one number — it multiplies across every part of a claim. And because insurers must anticipate future costs, the effect compounds quickly.

You'd think the COVID-era supply chain crunch would be ancient history by now. Not so.

"It still takes 10 to 20 days to get a lot of parts for cars," Susman said. "Those parts used to be available in a day or two. We are still far beyond that timeframe."

This ongoing delay has a domino effect:

• Repairs take longer.

• Cars sit in shops for weeks.

• Insurers pay mor ...

On September 17, 2024, the California Department of Insurance (CDI) held one of the most consequential public hearings in decades — a rulemaking session on catastrophe modeling and rate-making reform.

Among the speakers was Karl Susman, a 30-year insurance broker, expert witness, and host of Insurance Hour. His testimony captured both the urgency and the opportunity of this moment: a turning point for a state struggling to maintain an affordable, functioning insurance market in the face of growing climate risks.

Susman's comments were clear and pointed: California's insurance market is in freefall, and unless regulators modernize how insurers assess risk, availability will continue to collapse.

"Relying solely on historical data to project future losses is no longer sufficient," he said. "The world has changed — and our tools to predict have to change as well."

California's insurance market has been reeling for years. Increasingly destructive wildfires, rising reinsurance costs, and strict regulations under Proposition 103 have pushed major carriers to scale back or stop writing new business altogether.

• State Farm, Allstate, and Farmers have paused new homeowner policies in many regions.

• The state's FAIR Plan, a last-resort insurer, now covers hundreds of thousands of homes — far beyond its original purpose.

• Rural and suburban communities are facing non-renewals, skyrocketing premiums, and shrinking options.

Susman called it plainly:

"The insurance market is in full free fall right now. Coverage isn't available. The FAIR Plan is blown beyond its design parameters. Large insurers are having financial difficulties or leaving California."

For regulators, the challenge is existential: how to stabilize the system without sacrificing consumer protection or transparency.

At the heart of the proposed reforms is a technical — but transformative — idea: allowing insurers to use forward-looking catastrophe models to set rates.

Historically, California has required insurers to base their pricing on past loss experience — meaning they can only use data from previous disasters, not predictive tools that estimate future risk.

That approach made sense decades ago, when disasters were relatively stable and predictable. But in an era of climate-driven wild ...

When wildfires burn through California's forests, the devastation is visible — scorched hillsides, destroyed homes, and displaced families. But there's another crisis, quieter yet equally destructive, spreading across the state: the collapse of California's homeowners' insurance market.

This time, the alarm isn't coming from insurance companies or state regulators. It's coming from Placer County, whose leaders have asked Governor Gavin Newsom to declare a state of emergency — not for fire or flood, but for insurance.

Their plea underscores the growing desperation of homeowners who've seen their policies canceled, premiums skyrocket, and the private insurance market retreat deeper into crisis.

In a recent segment of To The Point with Alex Bell on ABC10, the situation was laid out with clarity and urgency. From Rocklin's suburban neighborhoods to the rural foothills, Californians are discovering that even "safe" areas are no longer immune to the state's insurance turmoil.

Take Rose Gonzalez, who lives in the Whitney Ranch neighborhood of Rocklin — a master-planned community that, until recently, seemed far removed from the wildfire zones making headlines.

Then came the letter from her insurer, Kemper, notifying her that her homeowners policy would not be renewed. The reason? Wildfire risk.

"It basically says that we were in a wildfire area," Gonzalez told reporters.

Her annual premium jumped from $1,600 with Kemper to $1,900 with her new carrier, Bamboo Insurance. That's a manageable increase compared to what homeowners in nearby rural areas are facing — some paying several thousand dollars more per year for less coverage.

"It's truly a crisis," Gonzalez said.

She's not exaggerating. According to a Placer County survey conducted in July 2024, more than half of homeowners reported that their policies were either non-renewed or renewed at significantly higher cost.

And this isn't isolated. Neighboring Shasta County and San Bernardino County have passed similar resolutions urging Governor Newsom to declare a statewide emergency.

On September 2024, the Placer County Board of Supervisors vot ...

For years, California homeowners have faced an unsettling reality: their insurance coverage can vanish with little warning. As wildfires grow larger and more destructive, major insurance carriers have scaled back operations, raised rates, or abandoned the state's most fire-prone regions altogether.

But in a new FOX–KTTV segment, insurance expert and Insurance Hour host Karl Susman explained how long-awaited reforms could finally begin to reverse that trend — offering both hope and clarity to millions of Californians navigating the state's ongoing insurance crisis.

California's worsening wildfire seasons have been devastating not only for communities but also for the insurance industry that underwrites their recovery.

In just the past few years, massive blazes have wiped out entire neighborhoods, leaving insurers with billions in claims. In response, many companies — from State Farm to Allstate — stopped writing new home insurance policies or dropped customers outright.

As a result, hundreds of thousands of residents have been forced into the California FAIR Plan, the state's last-resort fire insurance program. While the FAIR Plan provides basic coverage, it's expensive, limited, and never meant to replace the private market.

"Insurance companies make money by writing insurance," Susman reminded viewers. "So if they're not offering policies, their first thought should be, 'They obviously can't make money — or they would be doing it.'"

That single sentence captures the dilemma. The system isn't broken because insurers don't want to insure — it's broken because outdated regulations prevent them from doing so profitably and sustainably.

At the center of this debate is California Insurance Commissioner Ricardo Lara, who announced sweeping new regulations designed to reopen the market and require insurers to write more coverage in high-risk areas.

The changes, expected to take effect by January 2025, aim to modernize how rates are calculated and how coverage is distributed — while maintaining compliance with Proposition 103, the 1988 law that governs insurance rates in the state.

However, not everyone is on board.
Jamie Court, president of Consumer Watchdog, a longtime advocacy group, accused Lara of "backroom deals" with insurers and warned that the reforms would "raise rates without expanding coverage."

Susman, who testified at the Department of Insurance hearing in Sacramento, respectfully disagreed.

In this episode of Insurance Hour, host Karl Susman interviews RJ Lehmann, Editor-in-Chief of the International Center for Law and Economics (ICLE). The conversation covers key issues surrounding California’s insurance market, focusing on Proposition 103, its impact on insurance regulation, and the controversial intervener system. Lehmann explains how Prop 103, originally designed to control auto insurance rates, has led to unintended consequences for property insurance, especially in the face of growing wildfire risks. The intervener system, designed to allow consumer advocacy groups to challenge rate increases, is critiqued for being a potentially flawed mechanism that can complicate rate adjustments. The episode delves into the current insurance crisis in California, with major carriers pulling out due to untenable conditions, and discusses possible future reforms needed to stabilize the market.

Wanna text us?

Insurance Hour is hosted by renowned insurance expert Karl Susman. Karl is a frequent guest on television stations such as ABC, CBS, Spectrum, The CW and FOX, and now his popular radio program is available online throughout California and world-wide.

Listeners can now tune in to Insurance Hour on great AM radio station KMET throughout the state of California.

In addition to traditional radio, Insurance Hour is available on several popular streaming platforms, ensuring that listeners can access the show at their convenience.

Audiences worldwide can now enjoy Insurance Hour at InsuranceHour.com, on YouTube, Amazon Music, Tuneln, Alexa, Apple Podcasts, and the iHeartRadio app.

For more information about "Insurance Hour" and its programming, please contact Lara Starr at [email protected]