Insurance Hour

Insurance Hour

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Insurance Hour episodes

  • (Airdate: 2024-04-10) NBC - KNBC - State Farm customers in LA may get homeowner's insurance canceled
    State Farm Pulls Back in Los Angeles: Wildfire Risk Drives Non-Renewals Across Southern California

    California's homeowners insurance crisis continues to expand — and now the impact is being felt squarely in Los Angeles. In early April 2024, NBC4 Los Angeles reported that State Farm, the state's largest property insurer, will not renew more than 70,000 home and apartment insurance policies across California.

    The non-renewals, which begin taking effect this summer, are concentrated in the highest wildfire-risk ZIP codes — including some of the most iconic and expensive neighborhoods in Southern California: Pacific Palisades, Brentwood, Calabasas, Hidden Hills, and Woodland Hills.

    For thousands of homeowners in these hillside communities, the announcement marks a new chapter in California's long-running struggle to balance climate risk, consumer protection, and insurance solvency.

    1. The Breaking News: 70,000+ Policies Dropped

    As NBC4's Alex Rozier reported from Brentwood, the latest data reveals which neighborhoods are most affected by State Farm's unprecedented pullback.

    "The list of non-renewals really focuses in on the neighborhoods that seem to be highest risk for wildfires or other natural disasters," Rozier said. "And this news has left thousands of California families scrambling for new insurance."

    In Los Angeles County alone, neighborhoods like Pacific Palisades, Brentwood, Woodland Hills, and Calabasas top the list. Further north, State Farm is pulling out of parts of Sonoma, Santa Rosa, and Orinda, while other high-risk zones statewide — from the Santa Cruz Mountains to the foothills near Mount Diablo — are seeing similar impacts.

    State Farm said the decision "was not made lightly," citing:

    • Inflation, which has driven up the cost of repairs;

    • Catastrophe exposure, especially from wildfires and floods;

    • Rising reinsurance costs, which have tripled in some cases; and

    • Limitations from decades-old regulations, particularly California's Proposition 103, which prevents the use of forward-looking risk models.

    "This decision was not made lightly," the company said. "It comes only after careful analysis of State Farm General's financial health, which continues to be impacted by inflation, catastrophe exposure, reinsurance costs, and the limitations of working within decades-old insurance regulations."

    3 min
  • California's Insurance Crossroads: Navigating the Uncharted Waters of Coverage Crisis
    California's Insurance Crossroads: Navigating the Uncharted Waters of Coverage, Cost, and Regulation

    California's insurance market is standing at a crossroads. What was once a stable, competitive environment for homeowners and businesses has become one of the nation's most unpredictable and fragile. Rising premiums, shrinking availability, and regulatory bottlenecks have collided to form what many now describe as a man-made insurance crisis.

    The forces driving this turmoil — from wildfire exposure and climate volatility to reinsurance costs and Proposition 103's regulatory framework — have left insurers, policymakers, and consumers all asking the same question: Can California find a sustainable path forward?

    In this detailed look at California's insurance crossroads, we explore what's driving the crisis, the reforms now underway, and why the road ahead may determine not just the future of coverage in the Golden State, but also the balance between consumer protection and market viability nationwide.

    1. From Market Stability to Market Retreat

    For decades, California's insurance system was the envy of the nation. Carriers competed aggressively, premiums remained relatively affordable, and the state's regulatory model under Proposition 103 — passed by voters in 1988 — was hailed as a landmark for consumer protection.

    But over the past several years, that model has started to crack. Since 2017, a series of catastrophic wildfires have upended insurers' balance sheets. Billions in payouts, paired with strict limits on rate adjustments, have led major carriers like State Farm, Allstate, Farmers, and Nationwide to either pause new business or withdraw from key markets altogether.

    The result is a two-tier system: one in which wealthier homeowners can still access coverage through specialty insurers, while middle-income residents in fire-prone regions are being forced onto the California FAIR Plan, the state's high-risk pool designed as a last resort.

    According to data from the Department of Insurance, FAIR Plan policies have quadrupled since 2019, ballooning from fewer than 100,000 to over 400,000. What was meant to be a stopgap safety net is fast becoming the backbone of California's property insurance market.

    2. The Proposition 103 Problem

    Much of the current strain can be traced back to Proposition 103, the 1988 voter initiative that gave the Department of Insurance sweeping power to pre-approve all rate changes.

    Initially designed to protect consumers from excessive premiums, the law now functions as a bottleneck — preventing insurers from adjusting rates quickly enough to match real-world conditions.

    Because Proposition 103 requires insurers to base rates on historical losses ra ...

    55 min
  • (Airdate: 2024-04-09) CBS - KCAL - State Farm not renewing thousands of policies in SoCal
    State Farm Pulls Coverage from California Hillside Communities: What Homeowners Need to Know

    The slow-motion unraveling of California's homeowners insurance market continued this April, as CBS KCAL News reported that State Farm—the state's largest property insurer—is non-renewing tens of thousands of policies in some of Southern California's most vulnerable hillside neighborhoods.

    The cuts, concentrated in Pacific Palisades, Brentwood, Bel Air, Tarzana, and Calabasas, represent the most localized data yet from State Farm's broader announcement in March that it would drop approximately 72,000 home and apartment policies statewide.

    For many homeowners in these high-risk zones, the news means skyrocketing premiums, limited coverage options, and growing uncertainty about how long their homes will remain insurable at all.

    1. The Breaking News: Thousands of Policies to End This Summer

    In a live report from Pacific Palisades, KCAL's Tina Patel confirmed that State Farm's decision will hit some of Southern California's most scenic—and most fire-prone—zip codes hardest.

     

    "A lot of people here in the Palisades are going to be shopping around for new insurance because there are so many homes nestled against the hillsides," Patel said. "State Farm has decided there's a high risk and it's not worth it for them to cover homeowners."

    According to information filed with the California Department of Insurance (CDI):

    • Pacific Palisades: Over 1,600 policies will not be renewed — nearly 70% of State Farm's customers in the area.
    • Brentwood: More than 1,300 policies are being dropped — roughly 60% of the neighborhood's total.
    • Calabasas: Over 1,000 homeowners will lose their coverage.
    • Tarzana and Bel Air: More than half of all State Farm policies will be affected.

    That's an extraordinary level of contraction for one company in one region — and a clear signal of how deeply wildfire and climate risk now shape insurance availability in California.

    2. Why State Farm Is Pulling Back

    The reasons behind the decision are both economic and environmental.

     

    "Right now, State Farm is the largest insurer in the state," Patel explained, "but they say costs have gone up in California because of outdated regulations, but also because of the increased risk of catastrophic events like wildfires and mudslides."

    For State Farm and other insurers, the financial math has simply stopped working.

    Key Drivers Behind the Non-Renewals:
    • Rising Reinsurance Costs: The global reinsurance market—the insurance companies buy to protect themselves—has seen record rate increases.
    • Inflation: Post-pandemic price spikes have driven up the cost of rebuilding materials and labor.
    • Catastrophic Risk: Frequent, severe wildfires have made traditional pricing models unreliable.
    • Regulatory Lag: California's Proposition 103 still requires insurers to use historical data when setting rates, even though past losses no longer predict future threats.

    In short: insurers are paying more in claims than they're allowed to collect in premiums — and they're responding by reducing exposure.

    3. A Market in Retreat

    State Farm's move comes just weeks after American National announced it would withdraw from the state entirely, affecting 36,000 more homeowners. And last year, both Allstate ...

    3 min
  • (Airdate: 2024-04-08) FOX - KTVU - California Insurance Changes
    California Insurance Shake-Up: State Farm's Massive Non-Renewals and the Growing Strain on the FAIR Plan

    California's homeowners insurance market is once again in crisis. FOX KTVU reported on April 8, 2024, that State Farm, the state's largest insurer, plans to drop tens of thousands of homeowner and rental dwelling policies later this year — a sweeping move driven by wildfire risk and market instability.

    The announcement follows months of industry turmoil, with American National and other carriers also leaving the state. For many Californians, especially those in the Bay Area's wildfire-prone regions, this latest development underscores just how fragile the insurance system has become.

    1. The Announcement: Tens of Thousands of Policies Non-Renewed

    According to KTVU's report, State Farm will begin sending non-renewal notices to tens of thousands of policyholders across California, primarily in Contra Costa, Sonoma, Santa Clara, and Santa Cruz counties.

     

    "It's definitely unusual," said insurance expert Karl Susman, speaking with KTVU's Alex Savidge. "It's certainly unusual to see the volume of non-renewal that we're seeing from a carrier like State Farm."

    The affected areas are concentrated in high-risk wildfire zones, including communities such as Oakland, Orinda, and Santa Rosa — places where brush exposure and steep terrain make homes particularly vulnerable to fire damage.

     

    "You're going to see that the non-renewals cluster in those high brush exposure zones," Susman explained. "If a carrier is trying to reduce their overall exposure, they'll target the areas most likely to be affected by wildfire." 2. Why This Is Happening: Insurers Battling 100-Year Events Every Few Years

    While homeowners are understandably frustrated, Susman emphasized that the root of the problem lies in unprecedented risk frequency and outdated regulatory constraints.

     

    "Carriers are having 100-year events happening every four, five, six years," he said. "They're grappling with how to properly spread that risk out."

    California's unique geography and climate have always made insurance a challenge, but the scale and intensity of wildfires in the last decade have made many areas virtually uninsurable under existing models.

    Compounding the problem, state regulations under Proposition 103 limit insurers from using forward-looking catastrophe modeling — the same kind of predictive data tools used nationwide to anticipate losses. Instead, they must rely on historical data, even though past losses no longer reflect today's rapidly changing climate risks.

     

    "They're trying to stay solvent," Susman noted. "They have to make sure they have enough money to pay claims, so they're reducing exposure in the highest-risk areas." 3. The Bigger Picture: Insurers Pulling Out Nationwide

    Although California has drawn the most headlines, Susman pointed out that this is part of a national trend.

     

    "It's not isolated to California," he told KTVU. "There are companies in every state that are now having capacity issues — meaning they've got too much exposure in areas that are seeing higher claims."

    That growing strain on insurers' balance sheets has led to sweeping adjustments across the country. In Florida and Louisiana, hurricanes have caused similar insurer withdrawals. In Colorado and Texas, hail and wildfire have driven record losses.

    California's crisis, however, is the most visible — because of both the scale of its risk and the rigidity of its regulations.

    4. For Homeowners: What to Expect Next ...
    6 min
  • (Airdate: 2024-04-05) ABC - KGTV - Thousands More CA Homeowners Losing Insurance
    Another Exit: American National Joins Growing List of Insurers Leaving California

    California's insurance crisis has deepened yet again. On April 5, 2024, ABC 10 News San Diego reported that American National Insurance Company will stop offering homeowners insurance in California — leaving roughly 36,000 policyholders statewide, including 7,000 in San Diego County, scrambling to find new coverage.

    The move marks yet another blow to an already fragile market, coming just two weeks after State Farm announced non-renewals for 72,000 policies. It's the latest example of a trend that's now reshaping homeownership across the state: the slow unraveling of California's private insurance safety net.

    1. The Announcement: Thousands Losing Coverage Overnight

    ABC 10 News investigative reporter Austin Grabish broke the story, confirming that American National had notified the California Department of Insurance about its plan to exit the state's homeowners insurance market.

    The company said it made the decision after years of mounting losses tied to climate disasters, inflation, and rising reinsurance costs.

    "American National confirms it's notified the state about the company's plan to stop selling homeowners insurance in California," Grabish reported.

    The numbers tell the story:

    • 36,000 total policies will be affected statewide.

    • 7,000 homeowners in San Diego County alone will lose their coverage.

    • The company represents only 0.4% of the state market, but for the affected families, the loss is devastating.

    As insurance broker Karl Susman explained in the segment:

    "It's difficult enough today — and it's only getting more difficult from here."

    2. Why Insurers Are Leaving: The Math No Longer Works

    For years, insurers have warned that California's unique combination of climate risk and regulatory constraints has made it impossible to operate profitably.

    American National cited three primary reasons for its withdrawal:

    1. Severe weather losses from wildfires, floods, and storms

    2. Inflationary pressures that have dramatically increas ...

    3 min
  • Unlocking the Mysteries of Insurance: Guidance and Insights for Californians
    Unlocking the Mysteries of Insurance: Why We Need It, How It Works, and How to Make It Work for You

    Insurance may not be anyone's favorite topic—but it touches every part of our financial lives. From the car you drive to the home you live in, insurance represents a quiet but essential promise: that if disaster strikes, you won't have to face it alone.

    Still, many people feel a deep sense of "insurance resentment." Why do we feel frustrated every time we pay our premium, renew our policy, or get a rate increase? Why does it feel like something we're forced to buy rather than something that serves us?

    Insurance expert Karl Susman, host of The Insurance Hour, recently explored these questions, offering a fresh and realistic perspective on how Californians can rethink their relationship with insurance—and use it more effectively.

    Why We Resent Insurance (and Why We Shouldn't)

    Let's start with the obvious: most people buy insurance not because they want to, but because they have to.

    • If you have a mortgage, your lender requires homeowners insurance to protect their collateral.

    • If you lease or finance a car, the bank mandates auto insurance for the same reason.

    • Even if you own your home outright, California law requires minimum liability coverage on your vehicle before you can drive it.

    In other words, insurance is built into the cost of modern life. And that mandatory nature can trigger frustration—especially when we're already stretched paying for mortgages, car payments, and daily expenses.

    As Susman explains:

    "We don't like being forced to do anything—especially when it costs money. But the truth is, even if the bank didn't require insurance, you'd probably buy it anyway. It's human nature to protect what we've worked hard for."

    Think about it: If your home burned down or your car was totaled, would you really be okay walking away with nothing? Probably not. Insurance, in that sense, isn't a burden—it's a safeguard against losing everything you've built.

    The Hidden Value of Insurance: Protecting Your Investment

    Susman compares insurance to the FDIC—the government-backed fund that protects your money in the bank if your financial institution fails.

    "The FDIC is essentially insurance for your cash," he notes. "We don't mind that, because it gives us peace of mind knowing our savings are protected. The same principle applies to your home and car."

    Every policy you pay for—home, auto, life, or otherwise—represents a shield for your most valuable ...

    53 min
  • (Airdate: 2024-04-01) Spectrum 1 News Interview - "Inside the Issues" with host Amrit Singh
    California's Insurance Crossroads: Karl Susman on Climate Risk, FAIR Plan Strain, and the Path Toward Reform

    California's insurance market is in the midst of a full-blown identity crisis. With major insurers withdrawing, premiums surging, and climate events growing more destructive, the state once known for innovation now finds itself struggling to insure its own future.

    In a wide-ranging interview on Spectrum News 1's "Inside the Issues" (April 1, 2024), insurance expert Karl Susman explained what's really driving the exodus of insurers from California, why the state's new Sustainable Insurance Strategy may finally bring relief, and how national solutions like the proposed INSURE Act could reshape the very foundation of the U.S. insurance industry.

    1. A Perfect Storm: Climate, Inflation, and the Collapse of Predictability

    California's insurance crisis didn't begin overnight. But according to Susman, the industry has entered a new phase — one defined by unpredictability.

    "Insurance companies work on the premise of probability of a loss," he said. "They calculate what the likelihood is of a loss happening, they come up with a premium, and they go from there. If they're not writing policies, there could only be one reason — they're not able to make money doing it."

    That loss of profitability, he explained, is tied directly to the loss of predictability.

    "All of the old modeling that they had — all of that ability to predict properly and price accordingly — has gone out the window," Susman said.

    The reason? Climate change has broken the historical record.

    In the last eight years, five of the most destructive wildfires in California history have occurred — events once considered "100-year disasters" now happening every few years. These back-to-back catastrophes have overwhelmed insurers' models and erased their confidence in future pricing.

    2. California's Unique Challenge: When Global Problems Meet Local Regulation

    While climate volatility and inflation are national issues, Susman explained that California's regulatory structure makes the crisis especially acute.

    The state's 1988 voter initiative, Proposition 103, restricts insurers from using forward-looking catastrophe models to price future risk. Instead, companies must base their rate filings solely on past losses — an outdated approach in an era of fast-changing climate patterns.

    This regulatory rigidity, Susman argued, has made California nearly impossible to price accurately.

    "We have zero competition in the market," he said. "Carriers have literally gone bankrupt because they can't afford the exposure anymore, or they've ...

    9 min
  • California Department of Insurance Property Public Rulemaking Hearing - Karl Susman comments
    The Turning Point in California's Insurance Crisis: Why the Department of Insurance's New Rules Could Finally Restore Balance

    California's insurance system is at a breaking point — but also, potentially, at the beginning of a long-overdue recovery.

    In a historic public rulemaking hearing at the California Department of Insurance (CDI), regulators, industry leaders, and consumer advocates met to debate Commissioner Ricardo Lara's proposed property and casualty rate reform regulations.

    Among the first to speak was Karl Susman, an insurance broker, expert witness, and host of The Insurance Hour, who captured what many in the industry have been saying quietly for years:

    "Everyone here already knows, or certainly should know, that the insurance industry in California is in a major crisis," Susman said. "Insurers are non-renewing policies, not offering new ones, and some are leaving the state — or the industry — entirely because they can't afford to be in it anymore."

    His remarks, though concise, offered a rare moment of alignment between regulators and insurers — both acknowledging that California's decades-old system for approving rates is too slow, too rigid, and too outdated to handle today's risk environment.

    1. The Crisis: An Industry on the Edge

    For over a year, California has faced an escalating property insurance emergency. Major carriers, including State Farm, Allstate, and Farmers, have either halted new business or withdrawn from high-risk areas, citing rising claims costs, wildfire losses, and reinsurance pressures.

    At the same time, the California FAIR Plan, designed as a last-resort insurer, has ballooned into the primary option for hundreds of thousands of homeowners — a trend that experts say is unsustainable.

    Susman, representing both industry and consumer perspectives, described the situation bluntly:

    "Insurers are leaving the state, while others are actually leaving the industry entirely because they can't afford to be in it anymore."

    The combination of regulatory lag and climate volatility has left the market gridlocked. But Commissioner Lara's Sustainable Insurance Strategy — a comprehensive reform plan announced in late 2023 — aims to change that.

    2. Proposition 103: The Foundation and the Friction

    At the heart of California's insurance debate lies Proposition 103, the 1988 voter-approved initiative that transformed the state's insurance landscape.

    Prop 103 requires that all insurance rate changes — whether increases or decreases — receive prior approval from the Department of Insurance. It also allows for

    4 min
  • Insurance, ReInsurance & InsureTech (with guest Randel Bennett)

    The episode covers a discussion on the insurance industry between host Karl Susman and guest Randel Bennett. They analyze issues facing property and casualty insurance, focusing on rising reinsurance costs and reduced availability driving rate increases. Details are provided on reinsurance concepts and trends, including reduced capacity, requirement for more insurer capital contributions, and layering costs from multiple reinsurers. They also discuss Florida's insurance crisis with insolvent private carriers. The talk covers InsureTech startups aiming to innovate with technology but facing high failure rates recently. Main takeaways are increasing reinsurance expenses, reduced affordability, and need for consumer education on insurance as a safety net rather than savings.

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    54 min
  • Insurance, ReInsurance & InsureTech (with guest Randel Bennett) 03-29-2024
    The Future of Insurance: How Reinsurance and InsurTech Are Reshaping Risk

    The insurance world is in flux. From rising premiums to regulatory gridlock and the growing role of artificial intelligence, the industry faces one of its most complex periods in decades. In a recent episode of Insurance Hour, host Karl Susman sat down with Randel Bennett, former VP at Swiss Re and founder of Quickscent, to unpack how reinsurance, technology, and innovation are reshaping the insurance landscape.

    Understanding the Chain of Protection: Reinsurance 101

    Most consumers see only one side of insurance—their personal policy. But behind every homeowners or auto insurer stands another crucial layer: the reinsurer. As Bennett explained, reinsurance is simply insurance for insurance companies. It's how insurers spread their risk and protect themselves from catastrophic loss.

    Here's how it works: when a primary insurance company writes a policy, it takes on the risk of potential loss. But no insurer wants to hold too much exposure in one area—say, a thousand homes in a wildfire zone. To stay solvent, it sells a portion of that risk to a reinsurer. The reinsurer gets a share of the premium and, in return, agrees to pay a share of any losses.

    This relationship has long been the backbone of global stability in the insurance market. But that stability comes at a cost—and that cost is climbing fast.

    The Rising Cost of Reinsurance—and Why It Matters to You

    In recent years, reinsurance costs have surged, driven by natural disasters, inflation, and global market volatility. Bennett explained that a decade ago, an insurer could easily find a reinsurer willing to take on a full share of their risk, sometimes 80–100%, leaving the primary carrier with little "skin in the game." Today, that world is gone.

    Reinsurers now demand more from insurers. Instead of covering all of a carrier's exposure, they're layering their participation—perhaps 20% with one reinsurer, 10% with another, and so on—until the full book is protected. Each layer takes a cut, sometimes 3–6% in fees, and that cost trickles down.

    For consumers, the result is painfully familiar: rising premiums. Every time a reinsurer increases its price, it drives up the insurer's cost to operate. In most states, insurers can pass these costs on to consumers through rate filings. But in states like California, where regulations restrict rate increases tied to reinsurance costs, the math simply doesn't work. Insurers can't afford to stay, and they leave.

    This domino effect explains the exodus of carriers from high-risk states and the emergence of state-run insurance entities like California's FAIR Plan or Florida's Citizens Property Insurance Corp.—organizations created to fill the void left by private insurers but now themselves struggling to stay solvent.

    54 min

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Insurance Hour with Karl Susman is the must-listen podcast for anyone searching for trustworthy, actionable insurance guidance — whether you’re a policyholder, agent, small business owner, homeowner,…