A key strength of the independent agent and broker system is the current customer base. Each agency has hundreds or thousands of clients on the books. Maybe it’s time to look at this situation from a different perspective. For the vast majority of personal and small commercial lines customers, what is the experience and level of engagement they truly have with their agencies? And what needs to happen in the future for agents to retain and grow the current book? Chris Burand offers strong opinions on these topics. This podcast likely will cause you to question, challenge and change your agency’s process for renewals.

The post Your Customers Deserve Better appeared first on Insurance Journal TV.

Kevin Quinley, founder and principal of Quinley Risk Associates, explains the balance between two much and too little file documentation and why it matters to adjuster and insurers.

The post A Contrarian View of Claim File Documentation appeared first on Insurance Journal TV.

New report shows written premiums from workers’ compensation insurers in California are expected to be flat for 2017.

You can find more details on this story by reading the article, Report: Written Premiums for California Comp Insurers to be Flat Through 2017 on insurancejournal.com.

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Here are some of the top stories this week on insurancejournal.com.

The post Weekly Top Picks: August 22, 2017 appeared first on Insurance Journal TV.

This year’s Channel Harvest Research offers clues on what’s most important to agents and their relationships with carriers in the next 5 years.

You can find more information in the article, What Agents Want from Carriers in 2022: Survey on insurancejournal.com.

The post What Agents Want from Carriers appeared first on Insurance Journal TV.

Mercury Insurance released a list of the 10 most affordable electric vehicles based on the Mercury price for full coverage — liability, comprehensive and collision — in California.

You can find more information in the article, Mercury Names Most Affordable Electric Vehicles to Insure in California on Insurancejournal.com.

The post Top 10 Most Affordable All-Electric Vehicles to Insure appeared first on Insurance Journal TV.

A solar eclipse will take place on August 21, 2017, with only 14 U.S. states witnessing a total eclipse of the sun. In this video we highlight some of the safety measures one should take in order to view this rare occurrence.

The post 2017 Solar Eclipse Safety appeared first on Insurance Journal TV.

Here are some of the top stories this week on claimsjournal.com.

The post Weekly Top Picks: August 15, 2017 appeared first on Insurance Journal TV.

A new State of the Climate report released by the American Meteorological Society has confirmed that 2016 surpassed 2015 as the warmest year in 137 years of recordkeeping.

For more details on this story, read Don Jergler’s article, American Meteorologist Society Report Confirms 2016 Was Warmest Year on Record on insurancejournal.com.

The post 2016 Warmest Year on Record appeared first on Insurance Journal TV.

Changes in ownership, coverages and the way claims are evaluated are just a few of the ways self-driving cars will impact the auto insurance industry, says Jared Smollik, actuarial director of personal auto product development for Verisk Insurance Solutions. Though there is expected to be a transition period, Smollik says auto insurers need to begin planning for autonomous vehicles sooner rather than later.

The post Auto Insurers Should Be Planning for Autonomous Car Changes appeared first on Insurance Journal TV.