At the PLRB conference, claims professionals reveal the biggest friction points today to Claims Journal’s Kelly De La Mora. Ranging from communication breakdowns and inflated claims to outdated payment systems, they highlight a clear need for transparency, faster digital disbursements, and smarter process modernization.

The post What’s Really Breaking Claims? Industry Pros Sound Off from PLRB appeared first on Insurance Journal TV.

The Insuring Cyber Podcast host Elizabeth Blosfield talks with Jencap’s Sean Burke about how generative AI is reshaping the legal landscape, forcing a radical evolution in E&O exposure as firms balance cutting-edge innovation with emerging malpractice risks. To watch the full episode with Sean Burke, and even more insights with Andy Sambandam of Clarip, visit https://www.insurancejournal.tv/videos/26478/

The post AI on Trial: Navigating the New Frontier of Legal E&O and Professional Liability appeared first on Insurance Journal TV.

Watch a preview of this Origami Risk webinar all about how insurers are tackling experience gaps in claims handling to maintain consistency, reduce operational risk, and support the next generation of adjusters. To view the entire webinar, visit https://www.insurancejournal.com/research/research/experience-gaps-in-claims-handling/

The post SPONSORED: What Are The Hidden Challenges in Claims Handling Today? appeared first on Insurance Journal TV.

In this new Insurance Journal + Risky Future event, you’ll get a real look at what’s actually working in fleet safety right now.

Telematics, AI, and the Future of Fleet Risk! Hosted by Andrea Wells, Vice President of Content at Insurance Journal.

Featuring:

What you’ll learn:

If you’re in insurance, fleet management, or risk… this is one of those conversations you don’t want to miss.

View the on-demand video here: https://www.insurancejournal.com/research/research/telematics-ai-and-the-future-of-fleet-risk/

#Insurance #Telematics #FleetRisk

The post Fleet risk is changing fast. Are you keeping up? View the On Demand Webinar! appeared first on Insurance Journal TV.

In this episode of The Insuring Cyber Podcast, two guests explore how AI is reshaping risk, governance, and liability across industries. Andy Sambandam, founder and CEO of Clarip, shares how insurers can strengthen data governance, improve data quality, and build privacy frameworks that support AI innovation while managing risk. Sean Burke, managing director at Jencap, also breaks down how generative AI is impacting the legal industry, from attorney use cases to evolving professional liability and E&O exposure. Check it out!

The post EP. 112: Balancing the AI Tightrope of Innovation vs Liability appeared first on Insurance Journal TV.

After working at carriers for 20 years, strategic consultant Brando Guerrero offers up some strong opinions on the future of insurance distribution. Listen as he dishes out some tough love. Driven by tech and competitive forces, the model is splitting into two very different paths, he says. Path 1 is high-touch, relationship-driven distribution, with independent agents providing consultative advice, deep expertise in complex risks, and higher premiums justified by service and risk selection. Path 2 is low-touch, tech-enabled distribution, with direct-to-consumer platforms, straight-through processing, and volume play with razor-thin margins. “Trying to be both won’t work, Brando argues. “Carriers that try to compete on price and service end up being mediocre at both.” He outlines ways carriers can get out of the middle. Who are the real winners in all of this? Probably MGAs and program administrators, Brando says. “They can bridge both sides with narrow risk classes. Their entire model is built around specialization. They don’t have the legacy problems carriers have. They can gin up capacity and go to the market very fast.” Agents and brokers too must face the music: Specialization is key. “If you’re a generalist agency trying to be everything to everyone, you’re in the same trap as a generalist carrier.” Brando is bullish on the future of the IA channel, especially for more complex risks. “Relationships have become more important. You need a human who understands the risk. AI can’t do that.”

The post Middle Ground is Collapsing appeared first on Insurance Journal TV.

In a world of automation, George Jack explains why empathy, active listening, and relentless consistency still define exceptional customer service. Watch this episode with guest host Allen Laman, and George Jack, instructor of the latest IJ Academy class!

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post The Human Edge in Customer Support | IJA Aftershow: George Jack appeared first on Insurance Journal TV.

Insurance today is proactive risk management, combining security intelligence, real-time monitoring, and rapid notification to minimize business interruption from cloud outages. Watch this clip with Insurance Journal’s Allen Laman as he talks with Si West, Director of Customer Engagement at Resilience about what they are finding thru cyber risk services. To watch the full interview visit https://www.insurancejournal.com/research/research/risky-future-event-protecting-insureds-when-the-cloud-goes-dark/

The post Beyond the Policy: Building Real Cloud Resilience | Risky Future Event appeared first on Insurance Journal TV.

MyNewMarkets connects insurance agents with thousands of market providers through a powerful search engine, helping them quickly find the right markets, gain visibility, and grow their business. Check it out today at mynewmarkets.com

The post Are You Using the Best Search Engine for Insurance Markets? appeared first on Insurance Journal TV.

A behind-the-scenes look at how claims organizations are using data, training, and teamwork to balance caseloads, manage rising litigation pressures, and support adjusters in a rapidly evolving claims environment. To watch the full interview with Claims Journal’s Don Jergler and Broadspire’s Rob Evans visit https://www.insurancejournal.tv/videos/26270/

The post Today’s Claims Departments: Caseloads, Culture, and Change appeared first on Insurance Journal TV.