In this Aftershow, host George Jack chats with Patrick Wraight, director of the Academy and instructor of the class, Workers’ Comp Crash Course. Patrick shares why he took on the topic, despite usually teaching other subjects, and breaks down the roots of workers’ comp from the industrial revolution to today’s state-by-state systems. They cover everything from monopolistic states and Texas’ unique opt-out system, to unusual occupational diseases, and even how COVID-19 was (or wasn’t) treated under comp claims.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/workers-comp-crash-course

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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Anupam Gupta, chief product officer at Applied Systems, offers an update on how the tech provider continues to experiment and roll out AI-embedded tools for independent agents. Commercial lines workflows are a major pain point for agents and carriers and thus a focus of his team’s efforts, he says. Insurance professionals are wrestling with back-and-forth communications with carriers, repeatedly filling out forms and supplementals for new and renewal business. That needs to stop. “We are convinced that AI will add game-changing value,” Anupam says. “It’s not hype. We are all-in on AI, even though it’s early in the product game.” He advises us to “get curious and experiment” with insurance-specific AI tools. “See how it impacts your daily work. Give feedback. Building trust with AI is really important.” Anupam shares advice he’s learned from others: “Ideas are easy. Execution is everything.” And, “Don’t be a know-it-all. Be a learn-it-all.”

The post Applied Eyes AI in Commercial Lines appeared first on Insurance Journal TV.

In this Academy of Insurance Aftershow, Joe Harrington joins George and Patrick to discuss how intangible assets like brand reputation have become critical yet difficult to insure in a fast-paced, online-driven world. They explore the impact of social media, shifting public attention, and the importance of active monitoring to protect and manage reputational risk.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/managing-and-insuring-reputational-risk

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Insights on Managing and Insuring Reputational Risk | IJA Aftershow: Joe Harrington appeared first on Insurance Journal TV.

What’s left of 2025 won’t likely make for uninteresting times for claims professionals: steadily increasing claims frequency across several categories, nuclear verdicts, larger loss events that can include entire communities being hit by natural disasters like wildfires in California and other western states, not to mention the uncertain potential of the hurricane season, as well as supply chain disruptions from tariffs and political unrest. We asked Paul Kottler, U.S. president — global technical service, with Crawford and Company to come on the latest episode of our podcast to talk a little about what he expects the claims universe to look like for the remainder of the year. Check out this episode and more hosted by Claims Journal’s Don Jergler here: https://www.insurancejournal.tv/channels/claims-journal-podcast/

The post EP. 03: The Rest of 2025 Won’t Be Boring for Claims Handlers, Says Crawford Exec  appeared first on Insurance Journal TV.

In this episode of Golfertainment with the Florida Insurance Men, George, Patrick, and Kevin, jump into a bizarre Florida case where a woman treated over 4,000 hospital patients using a stolen nursing license, sparking legal, ethical, and insurance implications. Plus, a lively review of Happy Gilmore 2, praising Adam Sandler’s updated yet nostalgic approach, celebrity cameos, and comedic golf world references, with the consensus that it’s a fun, worthy sequel!

The post EP. 14: Fake Nurse Treats Thousands + Happy Gilmore 2 Review appeared first on Insurance Journal TV.

Insurance Journal’s Risky Future webinar: Improving Workers’ Comp Outcomes for Employers, Employees and the Industry, is available to watch on-demand!

Hosted by Insurance Journal’s Vice President of Content, Andrea Wells, this session digs into what’s trending in the workers’ comp space, from market shifts to game-changing tactics, with guests Carol Ungaretti, Managing Consultant at Aon, Sarah Scott, EVP of Product at CorVel Corporation, and Nathan Hale, Sr. Director and Head of Global Risk Management at Sysco Corporation.

Watch for free at https://www.insurancejournal.com/research/research/improving-workers-comp-outcomes-for-employers-employees-and-the-industry/

The post Risky Future Webinar On Demand Now: Smart Strategies for Employers, Injured Workers appeared first on Insurance Journal TV.

In this lively and laughter-filled after show, Casey Roberts breaks down the basics of Employment Practices Liability Insurance (EPLI) — what it covers, why it matters, and how third-party claims work. With witness protection jokes and dry heat woes, this episode blends serious insights with serious fun, while teasing Casey’s upcoming class on emerging EPLI risks like AI in hiring.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/epli-basics

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

The post Workplace Woes and Water Breaks, EPLI Explained | IJA Aftershow: Casey Roberts appeared first on Insurance Journal TV.

In this episode of The Insurance Wrap-Up, Allen Laman, Elizabeth Blosfield, and Ezra Amacher explore the rising wave of nuclear verdicts—jury awards exceeding $10 million—and the legal and legislative strategies emerging to counter them. From groundbreaking defense tactics and trucking fraud bills to AI-powered litigation tools and evolving risks like vehicle-based terrorism, this wrap-up explores how insurers and legal experts are grappling with mounting jury awards and shifting public sentiment.

The post Nuclear Verdicts and the Legal Battles Shaping Insurance appeared first on Insurance Journal TV.

Claims Journal’s Don Jergler chats with expert Kyle Krumlauf of CCC Intelligent Solutions about the rising cost of auto parts and the evolving impact of tariffs on claims handling. While the full effects of tariffs are still unfolding, early signs point to increasing part prices—adding another layer of complexity for adjusters and insurers.

To watch the full interview with Kyle Krumlauf, visit https://www.insurancejournal.tv/videos/25558/

The post Tariffs, Part Prices and Claims with Kyle Krumlauf appeared first on Insurance Journal TV.

In our continuing attempt to unpack AI in insurance, we hear from Dale Steinke, a “company guy” who truly understands the daily challenges faced by independent agents. He’s director of Liberty Mutual’s Agent for the Future Advisors. Dale shares his own research on how AI prompts work on various platforms. And he outlines examples of how AI can save agents and brokers time with specific workflows, like policy checking, account rounding, call summaries, email support, content generation and video proposals. (Dale estimates AI saves him six hours a week in his own job.) In a cool twist, agencies also can use AI to draft an “AI Usage Policy,” which is important in the same way a policy for social media usage was necessary when that first emerged. Too, Dale warns agents to realize what you’re getting into with some tools. Entering information in a public AI platform like ChatGPT means the universe can access it as well. If you want useful and practical knowledge to gain workflow improvement—and flat-out fun—with artificial intelligence, Dale is your resource.

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