The things your staff need to discuss and agree on before choosing your bot platform. Wht does your company want a bot? What are the benefits of bots? Why does a customer want a bot? 

How do chat bots work? What is a UI? What is natural language?

Examination of the global marketplace for Bots. General overview of the market for bots. What are they? What types exist? what can your company achieve through the use of chat bots? 

Rei-imagine your insurance business model by thinking and acting like a retailer. The importance of building for trust. 

The historical weakness of the insurance sector. 5 reasons how and why your firm must engage customers digitally. 

Components of a healthy data culture and how this leads to success or failure. The fundamental objective in collecting, analyzing, deploying data is to make better decisions. Develop and implement a data culture that stays very true to the business problem you want to solve. Analytics capabilities cannot be isolated from the actual business. Focus on and identify possible social, ethical and regulatory implications of your initiatives involving data and analytics. The need for people who can bridge both worlds, that of data science and that of on-the-ground operations. Such individuals are your agents of change. 

Basic pitfalls that companies must avoid. What digital strategy is not. What is digital? What does it mean? Why are so many digital strategies failing? The new economics of digital. Digital is destroying economic rent. 

Your organizational culture can accelerate the application of analytics, amplify its power, and steer you away from risky outcomes.

Digital strategy at your firm – the challenges you will face. Trends. The do’s and the don’ts. Where the digital economy shapes your business. Face the demands of digital on your business model and value chain. The wilfull ignorance of insurance leaders.