They’re not just someone to answer the telephone and put through the paperwork Service Advisors can be so much more for your business. They should be a well oiled machine that enhances the customer experience, makes them feel seen and brings in more business at the end of the day through added services and educating customers on what’s good for their vehicles. The Service Advisor needs to be a person your customers can trust in and that they see as there for support. Rach also helps out with finances here in particularly in regards to overdrafts in business. 

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