Brian’s guest is the host of the Best Practices in Human Resources podcast, as well as a business professional and author. Brenda Neckvatal is currently growing three businesses simultaneously, including an online HR training app. One course she offers is How To Source Talent, and it’s one she thinks every HR individual should experience.
One talent that potential hires should have is customer service. Brenda reminds us that the transaction doesn’t end when the credit card is swiped. For anyone who has an issue with their purchase, customer service involves solving problems. It’s important to make sure your employees know how to properly handle certain situations.
What You’ll Learn:
- How Brenda gives back to the law enforcement community.
- About the three businesses that Brenda is currently growing.
- What you can learn from working retail.
- What seminars and training groups Brenda utilizes.
Favorite Quote:
“At some point you can’t work in your business, you have to work on it.” -Brenda Neckvatal
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Brian McKittrick is a career sales professional that has been in the industry for over 20 years. Working to pay his own way since the young age of 14, Brian’s not afraid to admit that he’s wasted time, money, and effort on the wrong choices. However, through it all he’s learned a lot. His goal now is to keep sales, small business, and entrepreneurship simple. He discusses simple strategies that will truly make a difference, regardless of what industry you’re in. Brian’s here to tell you that you don’t have to be broke, you don’t have to struggle to close deals, and you don’t have to go this alone. He’ll talk about everything from sales mindset and environment to sales skills. Approaching the content from a head, heart, and hands perspective means listeners will be able to develop the understanding, the desire, and the skills needed to succeed.