Benjamin Franklin, in his early 20s, did something that would change his life--and America. And you can do it too. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mike and Mark recorded about this about a year ago ... and it has come up again ... and again ... and again. ...

Now with some new data, new stories and new proofs, we give you: the coach's forbidden word. Follow this rule and make your coaching less risky. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

We love featuring geniuses on It Doesn't Take a Genius! Herb Mast's book "Intentionality for Leaders" has been praised by the likes of Boeing and Ford CEO Alan Mulally and leadership great Patrick Lencioni.

Mark asks Herb to share some of the insights in the book that helps you go "beyond mere talk, actionless goal setting and good intentions to real and sustainable results." 

Herb has hundreds of resources on his site healthydealer.com.

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mike has had a series of troubling interactions that explain a lot of what our clients are facing: Nobody is listening anymore. Fortunately, there are several ways to combat this. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

RANT INCOMING: An employee rant leads Mike and Mark to discuss good CX--and the motives and methods that create them. Have you considered both? 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Are you interested in thinking things through? Communicating? 

Since the time of Aristotle, there has been a powerful tool to help you do both. Mark explains. 

Download the free handout with sample questions and an example here on our extensive Resources page. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

It doesn't take a genius--but we have one anyway! And he's here to help you understand your organization's messaging, the next generation of workers and artificial intelligence.  

Introducing Mike and Mark's friend and colleague, Baylor University lecturer Matthew Brammer. 

After marketing communication and PR roles at Motorola and the National Hot Rod Association, Matthew began helping clients as coach and trainer, growing leaders, defining vision and improving customer experience. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Want to be weird? Be excellent first. 

Mike explains his principle with a stellar server and Dennis Rodman. It shows up in sales, too. ... Goofballs are just nutty. Stars are unique. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mark thinks you ought to get up early. Can Mike be convinced?

A lifelong early riser shares the scientific, practical ... and spiritual reasons to follow the examples of the likes of Ben Franklin and Jesus. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.