Kate Middleton is not a lizard person. But people can now say it is technically possible for the Illuminati to hide that she is. 

That ridiculous paragraph was brought to you by our new AI world, where trust in institutions--including potentially your business--is eroding daily. But fear not! You have a secret weapon. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide. 

Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

If Mike's wrong about Feel-Think-Do, then people shouldn't be smoking anymore. And an entire segment of our economy should disappear. The concept will help you persuade others--and yourself. 

Resource mentioned: Positive Coaching Discussion Questions (free download)

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Benjamin Franklin, in his early 20s, did something that would change his life--and America. And you can do it too. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mike and Mark recorded about this about a year ago ... and it has come up again ... and again ... and again. ...

Now with some new data, new stories and new proofs, we give you: the coach's forbidden word. Follow this rule and make your coaching less risky. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

We love featuring geniuses on It Doesn't Take a Genius! Herb Mast's book "Intentionality for Leaders" has been praised by the likes of Boeing and Ford CEO Alan Mulally and leadership great Patrick Lencioni.

Mark asks Herb to share some of the insights in the book that helps you go "beyond mere talk, actionless goal setting and good intentions to real and sustainable results." 

Herb has hundreds of resources on his site healthydealer.com.

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mike has had a series of troubling interactions that explain a lot of what our clients are facing: Nobody is listening anymore. Fortunately, there are several ways to combat this. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

RANT INCOMING: An employee rant leads Mike and Mark to discuss good CX--and the motives and methods that create them. Have you considered both? 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Are you interested in thinking things through? Communicating? 

Since the time of Aristotle, there has been a powerful tool to help you do both. Mark explains. 

Download the free handout with sample questions and an example here on our extensive Resources page. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.