The podcast--on location! We visited the Capital One Cafe in Cincinnati to learn about the bank's innovative customer experience. It's impressive--and it really works because of the people. 

To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us!

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

#cx #customerexperience #banking #retail #capitalone #capitalonecafe 

Do your employees show commitment? ... Or just compliance? Come for the important leadership topic, stay for the juicy automaker stories. 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

#workplace #management #leadership #employeeengagement 

Mike and Mark have loved ones joining the workforce. What does Gen Z need to hear to help them thrive in their first jobs? Mark suggests two things to do, and two things to be aware of. 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

#careers #workplace #newjob #genz #generationz #leadershipdevelopment

A short episode about a short word. This one word can be mostly stricken from your vocabulary if you are planning to coach. 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

#coaching #managers #leadershipdevelopment

The problem with AI is It doesn’t do what I want it to do. It only does what I ask it to. 

See PizzaLater's hilarious Pepperoni Hug Spot post here. 

(Correction: In the episode Mark said there was a creepy puppet music video by Peter Gabriel. It was actually Genesis, after Gabriel left the band. And then beat his old band's video at the MTV Music Awards with "Sledgehammer!") 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

#artificialintelligence #coaching #questions 

Mark was excited to make editing this episode the FIFTH item checked off his list today! Why is that important? 

Do your team members lack focus? Have great ideas but lack execution? In short, have you ever wondered if they have ADHD or ADD?

Mike has figured out how to "externalize the motivation" and have "a physical embodiment of the completion of tasks." (News flash: We are not doctors. Consult medical professionals for actual diagnoses.) 

Resources that inspired Mike: 

• This is how you treat ADHD based off science, Dr Russell Barkley part of 2012 Burnett Lecture

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

Our last episode revealed how to use "The 4 Disciplines of Execution" to lead an office. But once you have scores to measure on a scoreboard ... how do you hold the team accountable?

There are three possible scenarios. This episode prepares you for all three. 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

A case study from our clients:

Mike coaches Mark on how to help an office seeking to achieve a goal that will take years. How do they measure success and progress? How does the team make sure they perform and execute?

This sounds like a job for the 4 Disciplines of Execution! 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

From the mail bag: A listener asks an extremely important question for any organization that plans on a long-term future. Which is more important to an organization, culture or innovation? 

Mike and Mark find answers in a Toyota factory and a bunch of monkeys. 

Questions? Comments? Ideas for future episodes? Email Mike and Mark. 

What do elementary school kids, some barbers, a Canadian pastor and our clients have in common? They are all noticing the crucial, crucial need for conversation in leadership. 

Good news: There are practical ways to hone your conversational skills. 

Resources referenced in this episode:

• "Why All Future Leaders Will Be Great Conversationalists" 

Questions? Comments? Ideas for future episodes? Email Mike and Mark.