Mike and Mark are both surprised they haven't made an episode about this fundamental method to ensure you or your team make a change: the Change Formula. 

Hat tip to one of our mentors, Greg Tanski, for introducing us to this short, memorable and life-changing tool. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Mike reads academic papers. Is it for fun? A desperate cry for help? Regardless, one paper led to him giving the gift of a 3-foot Twix bar. The reaction to the candy is a great lesson for any individual or business wanting to make an impression with a gift. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Dealing with an upset customer? Colleague? Family member? Mark learned the magic words for ensuring an upset person feels heard while you take your next steps. 

... And have you met our friend SARA?

Resource mentioned: Herb Mast's "Intentionality for Leaders: Why and How Some People, Teams and Leaders Achieve More and How You Can Too"

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

The warriors in the Iliad ... Pa in the Little House stories ... and you and me. We all want to improve and excel. But why? There are good ways to answer that question--and some incredibly destructive ones as well. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

A sobering question: Have they stopped talking to you? ... Or whining to you? 

"Going quiet" is a symptom of disengaged employees. But there are solutions: A Navy captain points the way.

Mike and Mark cover communication in general and how to run meetings in particular. Click here for videos and downloads on "Crucial Conversations."

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Skyline Chili is legendary (at least to Mark's family). A home-run performance by a Skyline employee begged the question: Can a company actually care? 

Mike and Mark share the simple secret to employee (and customer!) engagement. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

It might sound like clickbait, but the title is not an exaggeration. Mike and Mark cover

• AI's latest novel uses

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Most people have heard of brainstorming. But to do it effectively, you need more direction than just "come up with a bunch of ideas." 

Mike and Mark discuss the rules you need for effective brainstorming. And they explain the brainstorming hack that exploits the natural wiring in our brains: Introducing negative brainstorming. 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

In honor of our first Halloween episode, enjoy these TRUE stories of leaders we have seen who made mistakes ... and paid the price. ...

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

Most teams and individuals have goals. Tracking progress on those is the easy part. What are you doing to measure and focus on the activities that lead to the goal? 

Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.