On this show and so many others, you hear a lot about the success stories and the big companies doing new and exciting things. But the fact of the matter is that those tales of major profits and winning market share and scaling, they were almost always preceded by some really tough times and moments that have crippled many entrepreneurs who have tried to trod the same path. 

Conor Lewis is right in the middle of those extremely tough times. Conor is the founder of Fort, a company that sells magnetic pillow forts for kids. It’s a brilliant idea, and that’s not just my opinion. Tens of thousands of backers on Kickstarter agreed, and they pledged more than $2 million to see Fort make its way into their living rooms. And yet, despite the buzz and the big raise, Conor is at a crossroads. He is on the cusp of success, but dealing with massive supply chain and logistics challenges that are also impacting companies around the world. Right now is where a company like Conor’s can launch into the stratosphere… or not. So on this episode of Up Next in Commerce, I was excited to talk to Conor and hear from him exactly what he’s going through, how he’s dealing with the challenges of a young CPG company, and where he thinks Fort can get to once he pulls the company through these rough early stages. This was a raw, honest, and interesting conversation that I think so many entrepreneurs and business folks will relate to. I hope you enjoy it!

Main Takeaways:

• Hindsight is 20/20: There are certain areas of your business that you will have a handle on right from the get-go. Other things you will have to learn along the way. One of the things many first-time founders lack is access to a network who can help them, so they fly blind and they learn hard lessons building a network along the way, understanding how and where things could have gone better, and implement those lessons as the company grows.
• Competitor Adjacent: One hack new product companies can try is to find channels where your competitors are being talked about and try to position your own product there so that your potential customers can see you. But beware: there is actually some danger in which channels you chose - tune in to find out which.
• Move Past the Negativity: Whether you’re winning or struggling, there will be detractors, hard times, and negativity in more ways than you imagine. You have to do what you can to move past these negative people and situations. If it’s a customer, serve them in the best way possible (through refunds or replacements of goods) and compartmentalize the problem in a healthy way so that you can manage it, but not let it drag everything you do down.

For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.

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For a full transcript of this interview, click here.