In this second part of the first lesson of our course, we will revisit the concept and why it's important to actually study it. Also, we will lay out this course's curriculum to you, what we're going to learn in the next weeks.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/concept-of-leadership/

Let's learn more about what is leadership: what is the concept of leadership and how can you become a better leader.  Read the full article, the video’s transcription and the references used here: http://en.ivanchagas.com.br/blog/concept-of-leadership

Learn about what are the different types of intelligences a person can have according to two researches, so you can better understand it and choose one for yourself. Read the full article here: https://en.ivanchagas.com.br/blog/types-of-intelligences/

When I talk about polymathy, people usually comment on when being a specialist is better than a generalist. Wel'll when it applies and when it doesn't.  Read the full article, the video’s transcription and the references used here: http://en.ivanchagas.com.br/blog/when-being-a-specialist-is-better-than-a-generalist/

There are so many event organizer skills listed out there. We will back this up with some research and group it into broader categories to make more sense.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-organizer-skills/

A more efficient customer service isn't only analyzing metrics: it's ensuring the customer has no bad surprises. You can achieve this with these 3 steps.  Read the full article, the video’s transcription and the references used here: http://en.ivanchagas.com.br/blog/more-efficient-customer-service/

How does event marketing differ from traditonal marketing and how can you yield its benefits and differences to your advantage?  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-marketing/

To learn how to be charismatic and friendly in customer service, we have to be aware of what others perceive as likeable traits. We'll see those here.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/charismatic-and-friendly-in-customer-service/

The audience experience is maybe one of the main goals in event organization. Learn in this article the most relevant factors in their experience.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/audience-experience/

Emotional intelligence in customer service has become a hot topic. Let's cover some specifics on how to apply it to our context and our routine.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/emotional-intelligence-in-customer-service/