Ivan Chagas - Polymath & Instructional designer

Event budgeting is essential for the final delivery of the event. Let's see how to create a budget that is actually helpful and not just a bureaucracy. Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-budgeting/

Dealing with angry customers is routine to every attendant, in person or over the phone. Get to know the LAY the Ground framework to better deal with it.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/dealing-with-angry-customers/

To plan an event timeline is the projection of your activities and when they are due. This lesson will provide only practical tips for your events!  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-timeline

There's no single path on how to deal with unhappy and angry customers. But we will learn here the 3 main reasons why customers don't like your service. Read the full article, the video’s transcription and the references used here: http://en.ivanchagas.com.br/blog/deal-unhappy-angry-customers

To deal with event production and logistics is what I like most, we will learn what it is and how to use checklists and event manual to optimize your work. Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-production-and-logistics/

Let's review the basic structure of our communication with customers and how to create the perfect message for our interactions based on a practical model. Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/communication-with-customers/

Every event planning should start with 8 basic components. Learn what they are and what it's important to plan before starting organizing your event.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/event-planning/

There are many customer service channels, but how can we improve our relationshio with our clients? Let's cover asynchronous and synchronous communication.  Read the full article, the lesson's transcription and the references used here: https://en.ivanchagas.com.br/blog/communication-with-customers/

There are six areas that I found impact an event plan and execution the most and the TARGET framework addresses each one of them. Learn how to fill it out!  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/target-framework/

If you want to learn how to serve your customers better, you have to understand that there are two things that everybody needs and your role.  Read the full article, the video’s transcription and the references used here: https://en.ivanchagas.com.br/blog/how-to-serve-your-customers-better