February 23, 2023

James Marshall: Spinning Fox the product-led design agency

44 minutes

On this episode of the Scouting For Growth podcast, Sabine VdL talks to James Marshall, managing director of Spinning Fox, a product-led design agency focused on helping large and small businesses solve problems more creatively.

James has 11 years of delivery experience and a proven ability to manage super large global accounts, having worked for companies including HSBC, Nike, Unilever, PepsiCo, Adidas, Dyson, Samsung, Barclays, and Ford. He is passionate about creating tech and operational solutions to solve business and consumer problems and drive opportunities much faster than traditional approaches.

On the podcast, the pair discuss: 1) James’ journey into the design thinking and user experience world, 2) why operational efficiency is so hot right now, 3) the power of taking an outside-in perspective, and 4) good problem solving requires us all to take calculated risks.

KEY TAKEAWAYS

I wasn't that good at school; it didn't suit me very well, but things clicked when I went to university to study graphic design. I worked in my early career as a designer, but I had ambitions to own my own company and quickly spotted that I needed to develop more business skills. I moved to London to work in digital agencies and took a sideways step into programme leadership, where I worked with incredible clients. That's where I found I was passionate about delivering digital product solutions.

Spinning Fox was created after we witnessed digital product teams trying to deliver digital products and platforms and failing, which was quite common, and through those failures, we learned. We wanted to build a company to create products and use our learnings to solve problems and develop solutions for clients. Underlying that is a love for design and tech and using it to solve problems.

At a high level, the approach we try to take is firstly around discovery, immersing ourselves in our client's world. We can fast-track that process by doing some mini-workshops, meeting with stakeholders, and meeting the user, ideally, to understand the opportunity as quickly as possible and then defining things, identifying the user’s needs, pain points, and starting to work out the solution. Then we move into rapid prototyping and a cycle of testing and iteration, getting user feedback as quickly as possible before moving into implementation. We have full end-to-end delivery capabilities with our team of engineers, and QA is baked into our process.

We've had instances where the best solution for the client is something we can't do, but we'll work with them as a partner and find a third party to help deliver it. We're not afraid to say that. We won’t always engineer things to force them into the areas where we have significant expertise and prior knowledge. It’s about being honest and transparent with a client.

BEST MOMENTS

‘I learned early that if I wanted something, I had to work for it.’

'Spinning Fox is a collective of technologists, innovators, strategists, and designers, all with one shared passion: Solving problems. That's how we deliver value to our clients.’

‘Everything we do puts the customer at the heart of everything throughout the process to validate that we're on the right track.’

‘There's no time to stand still as a digital product agency. If you do, then you’ll become a dinosaur in five minutes. You have to be very aware of what's happening in the future. Being able to adapt your business model quite quickly is key.’

ABOUT THE GUEST

James Marshall is a delivery specialist passionate about creating tech and operational solutions to business and consumer problems or opportunities. He is motivated by working in an environment with like-minded, multidisciplinary teams.

With 11 years of delivery experience, James has a proven ability to manage projects with values over £1m for global accounts, including HSBC, Nike, Unilever, PepsiCo, Adidas, Dyson, Samsung, Barclays, and Ford.

Programme management of projects including product and service design, experiential, interactive retail, digital within visitor attractions, large-scale web/app builds, end-to-end customer experience strategy, and business transformation.

Experience implementing process and operational improvements and training teams to run projects using Agile delivery techniques. Fully certified ScrumMaster and DSDM AgilePM with strong and agile experience.

Strong client servicing skills through working as the main client contact across many projects and accounts.

Strategic thinker and problem solver with the ability to use knowledge and experience to generate new business opportunities and deliver against client goals for programmes of work.

Email: [email protected]

ABOUT THE HOST

Sabine VanderLinden is a corporate strategist turned entrepreneur and the CEO of Alchemy Crew Ventures. She leads venture-client labs that help Fortune 500 companies adopt and scale cutting-edge technologies from global tech ventures. A builder of accelerators, investor, and co-editor of the bestseller The INSURTECH Book, Sabine is known for asking the uncomfortable questions—about AI governance, risk, and trust. On Scouting for Growth, she decodes how real growth happens—where capital, collaboration, and courage meet.

If this episode sparked your thinking, follow Sabine VanderLinden on LinkedIn, Twitter, and Instagram for more insights.

And if you’re interested in sponsoring the podcast, reach out to the team at [email protected]

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