COVID-19 has been dominating news headlines around the world.
For businesses owners, there is one significant question: how to respond during the crisis.
It’s important to recognise opportunities wherever they present themselves.
While most of us are unable to make sales- the oxygen and life-force of a business- during
this time, social media usage is up BIG time right now and lead costs are at an all-time low.
This presents us with the opportunity to pivot our focus to generating leads and working on
converting them into paying customers/ clients when the crisis has subsided.
We will be sharing out hard-learned tips and strategies for lead generation over the course of
There are 3 things every small business owner should consider when spending money to
Grab the customer’s attention
Evolution has shaped our brains to be cautious. Our bold and intrepid ancestors did not last
long enough to pass their genes to the next generations. But the relatively timid and cautious
survived and successfully transmitted their genes. Fear of the unknown is built into our
reptilian brains. The unknown virus, with its alarming expansion, inevitably makes us ultra-
cautious. New brands need to overcome this inherent fear of the unknown. When confronted
with a plethora of brands, the consumer tendency is to be cautious – they will rather gravitate
to the known and familiar, than the new and mysterious. A marketer’s task is to shake the
consumers out of their unconscious thinking and make them take notice.
Educate the customer about your product/ service
Be benefit-focused. Explain to them why they need your product/ service. What problems are
Use authority figures in your niche and testimonials to communicate the benefits! Humans
have a natural respect for authority. Particularly when faced with the unknown, we readily
follow the authoritative figures of the government, medical profession, and communities.
Additionally, our natural tendency to do what everyone else is doing also contributes to the
uniformity of behaviour. Marketers often use the authority cues in their communication
(“used by doctors”, “made with German technology”).
You need to consider how valuable your offer really is.
Is the perceived value that your offer less than, equal to or more than the price?
Looking ahead, it’s important to anticipate and adapt to the changes in consumer behaviour as
a result of a prolonged lockdown.