The Big Themes:
• Good scope = good outcome. And the opposite is almost always true!
• Massive personnel turnover. Services firms and their clients need to find new ways to minimize disruptions caused by job changes.
• A very clear timeline: Those simple sort of project hygiene type of things really make a big difference in the success of the project.
• Software vendors have their own issues: Partners and customers are changing rapidly, and those changes are not limited to personnel.

The Big Quotes:
“They felt like it made their job 10 times more difficult because of the lack of travel they enjoy as part of being a consultant.”

“It was actually a refreshing experience especially with little face-to-face interaction due to the pandemic.”

This episode is brought to you by BMC Software.

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