NOTES

Many businesses believe their clients want to communicate via email, but, statistically, their preferred method is text

53% of businesses say they know their communication method is old fashion

Tips to increase patient engagement:

Tip 1: Make your landline textable- 80% of customers want to text

Use a single number for communication and post that number on multiple sites; customers want convenience 

Tip 2: Recognize points in the patient experience where communication is required

Follow you process to see where you can improve that part of the experience 

Tip 3: Simplify, track use, and make the system effective for your office by automating

LINKS

Website: https://www.podium.com/

CONTACTS

Phone Number: 1-833-276-3486