Julie Cross Podcast Show

In these times where we are in constant change and uncertainty, we need to nurture ourselves mentally, emotionally and spiritually. https://www.juliecross/backstage

Another #thomaskentcan funny moment... as we are exposed to more people and more situations I learn the conversations I still have not had with Thomas... like the fact that men marry men and women marry women, it was an interesting conversation initially!

#thomaskentcan... make me laugh. You know there will always be a funny story somewhere with me! Autism tends to have no filter so I find myself having to be very aware of what Thomas is saying and how that is coming across to his customers... oh you just have to laugh! 

#thomaskentcan... As many of you know I have helped Thomas start his own business, it has been difficult to find a job with Autism along for the ride and I was so tired of hearing everything he can't do... and in case you don't know my married name is 'Kent', so we called his business Thomas Kent Can! What we focus on expands so let us start concentrating on what he can do not just what he can't do! This is some of what we have both learn along the way.

We will all have challenges to face and move through, it is helpful to notice your thinking so that you can ask yourself if it is serving you in this situation, and then remember that you can change your thoughts to improve your outlook which will empower you to take the steps necessary to move through the challenges, this is an example of how I had to do that.

Leadership Versus Management... what is the difference between leadership and management and can we be good at one and not the other? It times of natural disasters and major challenges 'Leadership' is always under the spotlight, and rightly so, because it is in these times a country, or a community, needs a strong leader to calm, care, comfort and empower the people to know they can handle the situation, and that as a leader they will be walking beside them every step of the way.

Happy 2020... and so the New Year is in full swing now and yet again it has begun with some major challenges... fires, floods and a virus... and maybe you have your own challenges too... but let us remember it will be up to us to make the year great no matter the circumstances, because there will be good, bad, happy and sad... that is just how years tend to be!

As we move into a new year in business let us put service in focus! And remember service has to be taught and managed... we can't just hope they will get it right!

It seems that many team members have a 'fear' around asking for the sale or suggesting extra purchases... and often it stems from a fear of selling... so is it selling or is it service?

Let's get a whole new perspective on the relationship between sales and service...

Service, service, service!! What happened to service??

I hear business's complaining about business... blaming on line shopping... well how about we get back into our circle of influence, control what we can and lift our standard of service and get back to connecting with our customers!

My little rant on that!