If you’re a sales leader, executive, key account manager or customer serving professional in a B2B industry, you're in the right spot! I want to show you how you can activate the three core drivers that produce fanatical fans and highly profitable customers for life.
Who am I? I am a customer growth author, speaker, consultant, and business relationship specialist. I help key account leaders become the advisers their customers never want to leave.
What qualifies me to talk to you about Customer Growth? 10+ years in sales and sales leadership. Starting, failing and growing my own companies. 30 customer growth projects. A study of 50 years of customer success research. The evaluation of some of the most effective approaches to customer relationships and profit results in B2B. First-hand experience in seeing how organisations win, lose, win again, and build long term partnerships with their key customers. The list could go on, but if you were to take just one thing away from this let it be the fact that I have spent close to 80,000 hours obsessing over how businesses win with customers. And that makes me the right person to tell you how to grow your customer relationships.
What can you expect from the Key Customer Growth Series? If you listen carefully and apply the advice I give you, I can promise the results will be like nothing you have ever imagined.
My goal, ultimately, is to help you become insanely valuable. I call it being 'irreplaceable' or becoming "the adviser your customer never wants to leave".
If that sounds good to you, here's what you can do next:
- Make sure you subscribe to this channel to be notified whenever I upload a new video.
- Be sure to check out my website for some informative content on the blog.
- Leave a comment with any questions you might have - I want to get to know you and your expectations!
