KHM Today

Show Date: 11/30/22

Hello everyone! Welcome to an exciting episode filled with cool adventures and a special announcement!

Here at KHM Travel Group, we believe that education is key. Today we are joined by two special guests to announce our 2023 in-person event schedule. Drum roll please... 
Boot Camp 1.0: March 21-24 | October 10-13
Boot Camp 2.0: May 2-5 | November 7-10
Destination Success: July 25-28
If you are a KHM Travel Agent, see your Agent Portal for more details.

After that announcement we bet you didn’t think the episode could get any better. You would be wrong. We have plenty more excitement coming.

Here to talk about amazing experiences are Ann Chamberlin, VP of Sales for Scenic and Emerald Cruises and Jason Flesher, Expedition Operations Director – Scenic Discovery Yachts. Give your clients the gift of being able see destinations from above, below, on the water, and land. 

Back by popular demand, Wanda is here to talk about goals. If you are not feeling inspired before listening to her, you will be after.

We are incredibly grateful for all our viewers. Without you, we would not be able to continue having fun each week. Thank you to all those who submitted what you are grateful for. It was a joy to read them as they came in and we are genuinely touched. Congratulations to winner Shawn Hayes!

Wow, what an episode. We hope to see you at one of our in-person events in 2023, but for now we will settle with seeing you next week!

Don’t forget to check out our Thanksgiving Food Bank Challenge video: https://www.youtube.com/watch?v=fxcI2pLlSLI

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

KHM Today is taking a break this week for the holiday, and we wanted to provide you all an opportunity to keep learning! Enjoy this bonus episode with our host, Carolyn Orf, as she joins KHM Travel's YouTube series, Travel Agent Tips. Learn how to create the perfect Hawaiian vacation for your travel clients!

Travel Agent Tips is hosted by travel agent, Bill Coyle, and covers a wide variety of topics travel agents need to know to run and operate their businesses.

Watch this episode on YouTube: https://youtu.be/lJsJmu805Kg

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 

Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Show Date: 11/16/2022 

Today’s episode is stuffed full of valuable information. 

Creating a work life balance can be hard as a travel agent. Hear from two incredible agents what they are doing to make sure their travel business doesn’t negatively impact their lives.  

Again, in the spirit of the “eating season,” we have Paul Bauer, Corporate Food and Beverage Standards for Sandals and Beaches Resorts here. Hear about the amazing food at their resorts and what you can look forward to in the future. 

Don’t forget to submit what you are grateful for using our form on KHMToday.com. Choose option “Keyword: Gratitude” to be entered for a chance to win a prize at the end of November. 

There will be no live show next week but be on the lookout for a fun video to be released during our normal show time, and a bonus podcast episode! Have a great Thanksgiving. Gobble Gobble!

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Howdy KHM Today viewers! 

Live from Galveston on Allure of the Seas, we are joined by Kathy Killen and a handful of KHM Travel Group Agents as the ship departs from its new home.

November is the start of Native American Heritage Month. Amy Garner is here to talk about how you can learn more about their culture and make sure that you are supporting and authentic experience. 

In past episodes we have talked about what to do if there is an emergency with a client either before or during travel. Today we touch on what to do if you have an emergency while you have clients traveling.

Don’t forget to submit what you are grateful for using our form on KHMToday.com. Choose option “Keyword: Gratitude” to be entered for a chance to win a prize at the end of November.

Today’s episode was short and sweet, but packed full of useful tips for your travel business. See all y’all next week for another great episode!

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Show Date: 11/02/2022

Hello and welcome to an important episode filled with what you need to know to help you and your travel clients.

Last year we asked our guests what they were thankful for and created a grateful garland. This year, in the spirit of gratitude we are asking you, our viewers, to submit what you are grateful for using our form on KHMToday.com. Choose option “Keyword: Gratitude” to be entered into a drawing for a prize that will be announced on November 30th so submit your answers by November 28th! Some answers may be shared live so please let us know if you want your name included or if you do not want your answer shared.

First up we have Simone R. Davis, the Director of REAL ID at the Transportation Security Administration (TSA). She is here to talk about the upcoming deadline in May 2023 for the Real ID. It is important that you start letting your clients know so they are prepared for future travel. See dhs.gov/realid for everything you need to know.

Our very own Wanda Thomas from the Education team is back to talk about how you can utilize Facebook to target new clients that are specific to your niche. We apologize that the website was spelled wrong on screen. The correct website to visit for more information is Facebook.com/business/help

A familiar face to the show is back, David Pritchard, Health and Wellness Director for Apple Leisure Group. He is here to talk about how we can combat the upcoming “eating season.” Were we eating cookies here at the home office while he was talking? Maybe. But like he said, everything in moderation! 

We hope you enjoyed the episode and learned a lot. Join us next week for more tips and just straight up fun.

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Welcome to a spooktacular episode of KHM Today. You may have to worry about the Monday blues, but not the Wednesday blues because we are LIVE every week! 

Ashley Newton, our Halloween extraordinaire, filled in for Carolyn while she was out on her first river cruise. Never fear though, she joins us for a quick chat filled with fun and a little bit of learning. 

In the spirit of Halloween, we cover some history in one minute!  
Sources: 
https://www.history.com/topics/halloween/history-of-halloween
https://reelrundown.com/film-industry/The-First-13-Horror-Films-in-Recorded-History
https://www.hiawathaworldonline.com/opinion/history-mysteries-at-the-museum-elizabeth-krebs/article_a4394dcc-32a1-11ec-9906-df32145ebb85.html

One of the hardest parts of starting your own travel business is finding travel clients. Ashley Clark-Julvesan, a KHM Travel Group Agent, and Matt Wahlgren with the Education team, share what has worked for them. 

Can you think of anything more fun than a themed cruise? We can’t. Matt stays with us to talk about the difference between a true themed cruise and just themed nights while cruising. He also shares three popular examples that travel agents can make commission on! 

It wouldn’t be a true Halloween show if we didn’t end it with some delicious treats and a trick to make a bat out of a napkin. 
1. Shred cheeses – mozzarella and sharp cheddar 
2. Prepare dough – pinching the seams and flattening (flip over and repeat)
3. Prepare cooking sheet with non-stick spray 
4. Use cookie cutters to cut shapes – two for pepperoni people and don’t forget optional heart cut out. 
5. Fully prepare pepperoni people by stuffing with mozzarella and pepperoni and using a fork to seal the sides
6. Take shapes and fully stuffed pepperoni pocket and bake for recommended temperature for 5 minutes. Ghosts and pumpkins should not be topped
7. While they are cooking, melt butter (I did 3tbs and had plenty left over) 
8. Add fresh minced garlic (I did 6 small cloves) 
9. Add herbs and spices (I did Italian herb blend and basil) 
10. Remove pan from oven and add garlic butter and cheese to the cut outs (mozzarella for ghosts and cheddar for pumpkins) 
11. Cook for 4 minutes then remove ghosts and pumpkins. 
12. Give pepperoni person another 2 minutes. 
13. Optional – add eyes and blood drops using hot sauce or marina sauce 
14. Optional – make bones out of left over dough – DO NOT roll or treat like cookie dough, it gets weird. 

We hope you had a fang-tastic time and didn’t find our jokes to be too candy-corny! Join us next week for an important episode to discuss what you need to know about the upcoming deadline for the Real ID! See you next week! 

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com

Opening Sequence = 0:00 - 1:19
Carolyn LIVE from her Riviera River Cruise = 1:19 - 8:45
Introduction Halloween History in a Minute = 8:45 - 11:24
AskKHMToday: How do I find travel clients? = 11:24 - 29:57
Matt's Compass: Themed Cruise Sailings = 29:57 - 42:48
Poll Results: Halloween Destinations = 42:48 - 44:05 
Garlic Ghosts, Pepperoni People, and Pumpkin Puffs = 44:05 - 52:03
Making a Napkin Bat  = 52:03 - 55:52
Closing Remarks = 55:52 - 57:24

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Welcome back to KHM Today! This episode is all about learning new things and investing in yourself as a travel agent.
 
First up we have a new hire to our education team, Denise Deuker. She was brought on to our team because of her passion for Agent Profiler. Hear the tips and tricks she has to make yours successful. 

GOGO Worldwide Vacations is here with two of their amazing employees to talk about contracted groups and to share a little bit about their company and what makes it special. If you are an agent with KM Travel Group, check out GOGO’s Portal page for more details and contact information.

Here at KHM Travel Group, we host live events a few times a year to help educate and support our travel agents. This next segment was a fan favorite during our Boot Camp event: Groups in 50 words or less. One of our Group Specialists, Joanne Shikitino, is here to take on the challenge. Can she do it?

Even though there were some technical difficulties, Kevin Kelly came to us live from the Symphony of the Seas.  

Thank you for joining us. Carolyn will be out next week, but the show will go on. Tune in for a special Halloween episode!

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Hello, welcome to another fantastic KHM Today! 

#AskKHMToday is back to answer the question: How do I delicately respond to a client when they allude to the fact that there is a recovery or sober situation? Find out some important questions to ask and tips on what to say and what not to say.

Do you have a question you want answered on the show? Go to khmtoday.com and fill out our form!

AmaWaterways is celebrating 20 years of fantastic River Cruises. To be around that long, you must believe in what you do and have goals. Learn what strategies you can use to help sell and close sales to finish out 2022 with a bang. 

We talked about sustainability last week. Hear from our Video Content Specialist, Ashley Newton, about how she travels with that mindset. 
Sustainable travel hack links:
Toothbrush Caps = https://a.co/d/dS1CLpm 
Straw with Cleaner = https://a.co/d/88SYNn7 
TSA Reusable Bag - Hanging Option =https://a.co/d/h2l6zUI 
TSA Reusable Bag = https://a.co/d/etwqTPm
Reusable Zip Bags = https://a.co/d/7cSsx5G 
Penguin Travel Bottles = https://a.co/d/b40OywE 
Collapsable Water Bottle = https://a.co/d/jijXCej
MakeUp Eraser = https://a.co/d/giYX4mw

We hope you enjoyed the show this week. We are taking next week off for KHM Travel’s Boot Camp 2.0, but we will be back 10/19/2022. 

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Today we are celebrating National Tourism Day (09/27)! We have some exciting guests to talk about how we can do our part to keep the beauty of destinations alive.

Here to talk about responsible tourism is Robyn Basso from the Hawaii Visitors and Conventions Bureau. Tourism is back to pre-pandemic levels. It is on us to make sure that the beautiful oasis that is Hawaii, stays that way for generations to come.

Here are the resources that Robyn shared during her talk.
-To learn more about the voluntourism opportunities: https://www.gohawaii.com/voluntourism
-Find the travel agent training by visiting https://agents.gohawaii.com/ and clicking on the Education tab.

Want to know more about selling Hawaii to your clients. Watch our video with our very own Bill Coyle and Carolyn! https://youtu.be/lJsJmu805Kg 

More companies are onboard for a sustainable lifestyle. Here, from Oceania Cruises, Guillaume Cameron, Business Development Manager – Strategic Accounts, is here to talk about what changes they have made. 

Learn more about their Go Green Tours: https://www.oceaniacruises.com/oceania-experience/post/shore-excursions/new-go-green-tours-sustainability-focused-excursions-around-globe 

In honor of National Hispanic Heritage Month, Carolyn made Oceania’s quick and east empanadas. See the recipe here: https://www.oceaniacruises.com/oceania-experience/post/recipes/quick-easy-oven-baked-empanada-recipe 

Our thoughts and prayers are with those who are being affected by hurricane Ian. Please help your fellow agents in need and stay safe! See you next week.

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com 
Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Show Date: 9/21/2022

Happy last day of fall! This week’s episode features some great guests to kick off this new season.  

First up we have Eben Peck, Executive Vice President, Advocacy American Society of Travel Advisors (ASTA) and Mark Meader, Senior Vice President Industry Affairs & Education (ASTA) to talk about the proposed DOT regulations that could have an impact on travel agents.  

Please consider joining ASTA. They have travel agent’s backs when new policies and procedures are proposed. If you are a travel agent with KHM Travel Group, see MyTravelAgentPortal, Compliance & Resolution, Associations & Memberships for more details to join ASTA. Or see ASTA.org/join  

Closing the sale can be a difficult part of the travel process. Hear from Wendy White, Sr. Mgr. Training & Development, Weddings for Sandals and Beaches Resorts with her tips and tricks on how to connect with your clients on a personal level. 

What a great episode. We hope you learned a lot and had a few laughs with us. Again, if you are not a member of ASTA, please consider joining. See you next week!

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com  

Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com