In a recent report, KLAS Research separated their Patient Outreach category into two new categories. The Patient Communications category groups together solutions that are primarily focused on administrative outcomes like appointment reminders and payment reminders. The Patient-driven Care Management Solutions are ones that focus on clinical outcomes and helping patients through their care journey. This separation was done based on provider and vendor feedback as well as KLAS’s own in-depth analysis of the market.   

Healthcare IT Today sat down with Dan Czech, Senior Insights Director for Patient Engagement at KLAS Research to talk about these new categories, the reasoning behind the separation, and the findings in their new report: “Patient Communications Landscape for 2022”.  

Learn more about KLAS Research at: https://klasresearch.com/   

Learn more about the report at: https://klasresearch.com/report/patient-communications-landscape-2022-leveraging-communication-tools-to-drive-outcomes/1919 [restricted]  

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