One of the hardest hit industries, retail weathers the brunt of COVID-19’s force. The impacts have challenged retailers in novel ways, making resiliency and flexibility vital for survival. In this series, KPMG in Canada’s National Industry Leader for Consumer and Retail, Kostya Polyakov, explores how these changes will mould retail’s new reality. In Episode 1, Paul Martin, Head of Retail at KPMG in the UK, joins Kostya to share a global perspective.