In the first episode, Yvon Audette and Maria McKay outline KPMG’s four phase response framework, Reaction (immediate), Resilience (short-term), Recovery (mid-term) and the New Reality (longer term shift), and learn from Len Bastien, CIO at National Defence about National Defence’s own framework of Preparedness, Alert, Response and Restoration. Being a resilient organization and connected to the military, Len describes how much effort went into preparing for the pandemic, starting earlier in year. While the complete lock-down of March 13th was not anticipated, the readiness of the institution to ensure the continuity of the business of defence, including the integrity of the Canadian Armed Forces, was evident.