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Get 90 days of Fellow's AI meeting assistant at fellow.app/coo
In this episode, Doug and I cover:
Timestamps:
(02:00) Defining agentic AI in customer service
(06:30) From deflection to resolution: Kustomer’s AI in action
(10:15) How AI is changing the org chart and team design
(14:00) The problem with low-context playbooks
(17:45) RevOps structuring and ownership
(22:00) Forecasting: visibility vs. execution
(27:00) AI tooling, integration, and buyer psychology
(31:00) Agent-to-agent interactions and AI futurecasting
(34:30) What Doug’s watching next in ops and AI
Links
Doug Hanna on LinkedIn - https://www.linkedin.com/in/douglashanna1/
Kustomer - https://www.kustomer.com/
Michael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514
Between Two COO's - https://betweentwocoos.com
By Michael Koenig5
1111 ratings
Get 90 days of Fellow's AI meeting assistant at fellow.app/coo
In this episode, Doug and I cover:
Timestamps:
(02:00) Defining agentic AI in customer service
(06:30) From deflection to resolution: Kustomer’s AI in action
(10:15) How AI is changing the org chart and team design
(14:00) The problem with low-context playbooks
(17:45) RevOps structuring and ownership
(22:00) Forecasting: visibility vs. execution
(27:00) AI tooling, integration, and buyer psychology
(31:00) Agent-to-agent interactions and AI futurecasting
(34:30) What Doug’s watching next in ops and AI
Links
Doug Hanna on LinkedIn - https://www.linkedin.com/in/douglashanna1/
Kustomer - https://www.kustomer.com/
Michael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514
Between Two COO's - https://betweentwocoos.com

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