In Episode 13 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman continues the conversation with Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research .

Continuing the discussion from last week - David and Adam review the latest trends in loyalty research and explore whether loyalty is broken?

In Part 2, Noam Lederman, Loyalty Manager - Nespresso Israel, joins David at Loyalty Summit CXM in Copenhagen, to talk about adapting a global loyalty program to meet the needs of local consumers.