Latitude – Navigating Business Culture

In this episode, Rod and Brian discuss five key lessons learned in designing and implementing an Employee Engagement strategy.

Episode Summary:

Research has looked at over 300 factors and their potential influence on Employee Engagement. There are common ingredients, processes, sequencing factors, and steps to sustain the gains. But many organizations make the same mistakes.

Join us as we discuss the importance of focus, clarity, and emphasis on execution!

Remember - employee engagement is an important competitive investment to make that can provide significant returns!

Whiteboard Notes:

Reflection Questions:

1. The CEO we highlighted at the beginning of this episode once said, "If we don't get People right, we'll never fully accomplish our performance and profitability goals." Do you agree or disagree this pertains to your organization? Why or why not?
2. Does your organization have the right set of instructions and ingredients (a great recipe) for creating and sustaining a culture of engagement?

In this episode, Rod and Brian discuss the undeniable link between employee experience (EX) and customer experience (CX).

Episode Summary:

It's been said many different ways – what happens inside an organization (good or bad) can be felt outside by customers. Join us for a discussion on four critical common threads between EX and CX:

• Accountability
• Impact (an employee has)
• Empowerment
• Measurement (what is and is not measured)

Remember – EX can help create a competitive CX differentiation.

Whiteboard Notes:

Reflection Questions:

1. Do you believe the link between the employee experience in your culture and the customer experience are un-ignorable?
2. Is the organization you market on the outside the one employees' experience on the inside?

In this episode, Rod and Brian discuss the ultimate destination when navigating business culture – consistent high performance.

Episode Summary:

There are literally thousands of decisions made every single day in an organization. Those decisions, their consistency, and the subsequent actions taken are ALL influenced by your workplace culture. Excellence is not an act but a habit – a norm in your culture.

Join us for a practical discussion on the GPS, engine, fuel, and key drivers of higher performance.

Remember - anyone can copy your strategy, but no one can duplicate your culture.

Whiteboard Notes:

Reflection Questions:

1. What is the true, unvarnished personality of your culture which is totally unique to employees? Customers? How do you know?
2. As CEO or a key Executive, how do you make sure key differentiators in your culture are not taken for granted?

In this episode, Rod and Brian discuss five Killer Bs that strongly influence the amount of time, talent, and resources an organization invests in business culture.

Episode Summary:

High-performing cultures of engagement have different beliefs and, therefore, different behaviors. They believe they must move from:

• Simply setting expectations with employees to gain agreement
• Being receptive to new ideas and change to owning it
• Sharing information to generate understanding.

Bottomline – they try to minimize limiting beliefs to maximize their options.

Join us as we discuss the impact of beliefs, biases, blind spots, busyness, and balance on business culture.

Sometimes change is more about objections than obstacles.

Whiteboard Notes:

Reflection Questions:

1. What limiting beliefs or biases about business culture are reducing the options being considered in your organization?
2. Does your workplace culture reinforce and tolerate labeling people every day? Are these 'labels' conveyed or reinforced through widespread use, humor, and workplace banter?
3. Which Killer B is having the greatest influence on investing more in your business culture – beliefs, biases, blind spots, busyness, or a balance? Why?

Episode Summary:

How well does your overall organization understand, act on, and actively manage its business culture to create differentiation and a competitive edge?

Recent studies involving 1800 CEOs and CFOs found:

• 90% said culture was important to their firms
• But only 15% said their own culture was exactly where it needed to be.

Join us as we share research, stories, and practical ways to differentiate your business culture – not blend in with the crowd – and maximize your ROC (Return on Culture).

Sometimes all we need are small reminders to set us up for greatness.

Whiteboard Notes:

Reflection Questions:

1. How well does your overall organization understand, act on, and actively manage its' business culture to create differentiation?
2. Is your organization maximizing the value of its business values?
3. What KPIs do you measure to ensure your business culture is healthy and thriving?
4. Does your organization need to change to stay on course? Are there cultural adjustments needed to maximize your Return on Culture (ROC)?