Most organizations have an element of sludge. These are the processes and procedures that bog people down, like trying to walk through quicksand. Today, I want to talk about sludge, but not like sludge as in bad people on your team. Sludge slows your team down and prevents them from driving the results that you […]

How should you as a leader structure your day, and what do you do with your difficult tasks? For the typical frontline leader and many managers, a big chunk of their day is spent in reaction mode. How would you plan your day out so that you could still leave time to be reactive and […]

Santa is working on wish lists and things that people want from him this Christmas. That got me thinking, what is it that employees want from their supervisors this holiday season? And not only then, but a gift that keeps on giving throughout the year. I think there are three things that are on most […]

How can you make a difference to your team in difficult working conditions? Today, we are going to explore how you as the leader can make a big difference in whether your team wants to push through difficult times, or give up. You have likely heard the expression, “People do not quit bad jobs, they […]

How are you shifting your approach from being directive to being supportive? As a leader, you need to be conscious of how you should be acting in different situations, with different team members. When should you be more directive? When should you be more supportive? Most leaders only use one approach, however there are times […]

How do you make the shift from being a buddy to being a supervisor? Today, I am going to talk about a follow-up to a previous Leader Feeder called A Supervisor’s Growth Journey, that explored the leadership progression model. I got a lot of feedback from viewers saying that, in their opinion, their frontline leaders […]

How can you give thanks to your team? As our friends in the United States celebrate their Thanksgiving later this week, I thought it would be great to talk about simply giving thanks to your team. I think we can go further than simply saying thanks. To do this, I would like to share a […]

How can you use the BEER method to deliver corrective feedback? I want to talk about the enticement of using beer to correct unacceptable behavior and performance. Before you get too excited, I am not talking about the frosty beverage that you might use on a warm summer’s day. I am actually talking about a […]

How do you master being self-aware as a leader? When I am asked, “What is it that truly differentiates the average leader from the exceptional one?” Great leaders are self-aware. If you are self-aware, you do not need other people to give you feedback for you to know and to assess how well you are […]

How does writing things down show that you care? Many supervisors embrace the suggestion that we have in our Front Line Leadership Program to circulate proactively amongst the people of their shift, asking if they have what they need for that day’s work. The issue then becomes how good is your memory when people do […]