The Big Themes:

·      I’m in the midst of writing a book: Everybody does it, but what’s exciting are the insights I’ll get to share from some remarkable people I’ve talked to.

·      Purpose and culture often go hand-in-hand: We have to be students. We have to constantly study. We have to constantly come up with those new thoughts.

·      “Customer-obsessed”? Most of us are not. What percentage of your meetings are directly focused specifically on a customer’s need, versus meandering discussions about internal issues?  

·      Pet peeve for the week: Are you marking time? And candidly, most meetings are marking time.

The Big Quotes:

“The role of the leader is to force-multiply the organization that they lead. That is our job.”

“That's my opportunity. That's my opportunity to learn.”

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