POOR CUSTOMER SERVICE IS A LEADERSHIP PROBLEM What a revelation watching Undercover Boss and seeing three bosses in a row admit to their failure to drive the proper culture in their organization. We often direct responsibility for poor customer service at the young person at the window, register or counter. I wonder how often we leaders have simply failed to prepare them for serving customers in a prescribed fashion. LEAD YOUR TEAM TO EXCELLENCE. THEY WON’T WANDER THERE. https://youtu.be/nywPSXvIiPI Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

THE POWER AND AUTHORITY YOU SEEK IS HIDING FROM YOU The Achilles heel of most leaders is the same. PRIDE. Leaders take pride in their accomplishments, their conquests, their achievements and their victories. Arrogance comes easy and seems both earned and well deserved. But pride and arrogance are bricks which when stacked atop one another build a strong wall between today and your destiny. Humility is the key to “going to the next level.” What issues have you hidden behind your greatest successes? What failures have you buried in the closet? What wrong choices have you blamed on someone else? THE WAY TO NEXT IS THROUGH HUMILITY. DEAL WITH YOUR ISSUES. https://youtu.be/SgITrf3OWbw Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.excellentlifeleadership.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

LEAD WITH GRACE, MERCY & COMPASSION It is to necessary to lead with a demand for excellence, a driving work ethic, and a constant view of the bottom line. It is also necessary to lead with a heart which cares about the people you influence. When they struggle, do you ask why? When they are hurting to the degree it impacts job performance, do you show mercy? When they make mistakes, do you show grace and offer second chances? LOVE DOES. LOVE THE ONES YOU LEAD. https://youtu.be/zd6pYemkbHY Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

DIVERSITY AND UNITY CAN COEXIST Thousands of people, all walks of life gathered in one place for one purpose and so far as I could tell, there was no discord. How can that be??!?!? Of you watch 5 minutes of media each day, the American people appear to be at war amongst themselves. Hatred runs rampant in the news. Violence seems to explode from nothing. Yesterday in a sea of humanity, that was not what I experienced. It was not what I witnessed. WE DON’T HAVE TO AGREE TO BE AGREEABLE. https://youtu.be/d-6RNPwSlRw Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

CONFIDENCE IS THE POWER TO TAKE ACTION When you fear failure and fail to act as a result, everyone who needed your action suffers. When a police officer or fire fighter or soldier is trained to respond to a crisis but fears taking action, lives are at stake. Your career may be different but your confidence to act is just as important to those you serve and those who follow or count on you. YOU MUST FIND THE CONFIDENCE TO ACT https://youtu.be/f2y45tMeNu4 Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.excellentlifeleadership.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

WORK ETHIC SETS YOU APART - PUNCTUALITY IS POWERFUL The Attitude of Excellence includes diligence. Regardless the type or level of job you have, regardless the industry you work in and regardless the level of your income diligence matters! Late for work on a regular basis reveals ones priorities. Consistent absenteeism reveals ones commitment. If your job meets 6 of 10 of your expectations for the ideal job, you should consider yourself blessed to have it. It’s time to pour yourself into it with vigor. https://youtu.be/UemaBylinss Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

WHAT WOULD HAPPEN IF YOU TILD THE WHOLE TRUTH? If you were completely honest about your feelings and internal thoughts how would you fit in society? Have you ever entertained a thought which if verbalized you would be ashamed to say in public? Have you ever said something under your breath which you would feel obligated to apologize for if someone heard you? LEADERS OWN THEIR FAULTS - LISTEN TO YOURSELF AND TRANSFORM FROM THE. INSIDE. https://youtu.be/W1ZvA075y4U Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

WHAT GOES INTO YOUR MIND DIRECTS YOUR FUTURE The Words you hear, the images you see, the sounds you are subjected too all have lasting effect on you. The words you use, the imaginations you entertain and the emotions you experience are all informed by your surroundings. This reality is undeniable evident in children, often overlooked in teen years and discounted if not disputed by adulthood. Don’t underestimate the influence of outside forces, some of which are not so benevolent and their influence through music, movies and other tools of media. LEAD YOUR OWN THOUGHT LIFE. https://youtu.be/PKdTIgXy4bQ Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.excellentlifeleadership.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

WHAT EXPERIENCE SHAPED YOUR LIFE? Everyone faces tragedy in life. Most people also experience triumph at some point or another. As leaders there is significant value of influence resting in the stories behind those experiences. Your story could save a life. Your smile could save a life. You willingness and ability to share your experiences and the way you were able to overcome tragedy could be the fine line between someone else’s success or giving up. LEARN TO TELL YOUR STORIES. https://youtu.be/l53BrsY4o0c Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.learntoroar.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.

WHAT SETS YOU APART IN LEADERSHIP OR BUSINESS? Do you perform a service no one else will do? Do you perform a service millions of others do, but better than any of them? Do you offer a unique product or a unique spin on an average product. Do you offer one on one services or only what appeals to the masses? HOW WILL YOU STAND OUT? LEAD THE WAY! https://youtu.be/0WDUw8vxIU0 Tell It Like It Is TV with J Loren Norris providing daily leadership lessons for faith, family and freedom. [email protected] Blog & Online Courses - www.excellentlifeleadership.com Video Collections - www.tellitlikeitis.tv Copyright 2017 Tell It Like It Is, Inc. All rights reserved.