Lemonade Insurance product lines, unit economics, business model, and future growth plans with CFO Tim Bixby. https://investor.lemonade.com

Timestamps:

00:00 - Introduction

00:32 - Tim's background before Lemonade

3:40 - Tim's role at Lemonade

6:35 - How was Tim introduced to Lemonade?

10:40 - Breakdown of employees

12:36 - What one metric is the most important to you as CFO?

15:08 - Net promotor score

23:17 - Starting with renter's insurance

32:10 - Have incumbents brought more competition in renter's insurance?

35:58 - Is renter's insurance slowing growth?

40:17 - Why q over q customer growth rate slowing down?

43:00 - When switch focus to in force premium over customer growth?

45:05 - Tension in focusing on customer growth vs in force premium?

50:00 - Why was 6% customer growth an anomaly?

52:40 - Key insight in tackling a more competitive home owner's insurance market

56:40 - Not competing in price for homeowners insurance

59:08 - What percent of homeowners are new customers vs shifting customers?

1:02:19 - Strategy for pet insurance

1:10:30 - Life insurance roll out strategy

1:16:50 - Future insurance products

1:18:50 - Strategy to enter auto

1:22:58 - How is it possible to have 1700 data points? Where outside data coming from?

1:28:00 - How able to get that much data from such a quick sign up process?

1:33:18 - Does Lemonade have ambition to give a better insurance with fewer exclusions?

1:37:45 - Unit economics of Lemonade

1:45:15 - Capital requirements with reinsurance

1:52:01 - Marketing approach and acquisitions

1:59:30 - Why 2020 marketing spend decreased?

2:00:35 - LT goals and ambition for Lemonade

2:04:00 - New product line timeline

2:05:08 - Conclusion

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