Lend Me Your Ears

The key to taking your technicians to the next level is not just delegating tasks, but giving responsibility, too. In order to achieve greatness you have to remove their "employee mindset" and turn them into Mini Business Owners. 

This is my favorite topic and much needed. Lend me your ears as I explain my journey through advertising and what I have learned.

I love competition. I think too many people are fearful of it when they shouldn't be. In my opinion, competition is not just good, but necessary.

If you want to have a company of any size, you have to have quality control. More importantly, you need to learn how to control the quality of the work that gets done. I know they sound like they same thing, but they are not. Lend me your ears as I explain what I mean.

Seems like a weird time to be burned out, but I am. Mostly of my own doing. But I figured this would be the perfect time to talk about it. Lend me your ears as I discuss why we get burned out.

I think too many of us business owners try to do too much and end up frustrated with the process or the results. I learned early not to attempt things I wasn't good at, and that my is my advice this week to you: find your lane and stay in it.

When you talk to your customers, don't confuse them with code language or chimney jargon. Explain everything to them in words they will understand. A confused customer won't make any decisions. An educated customer will.

I have a ton of stories about toxic employees, but they all share one common theme: they were only toxic because I hired them too fast and waited too long to fire them.

The secret to life and business can be found in video games. That's right. Lend me your ears as I explain how.

This week I have a special guest - my friend, Tommy Nelms. The more I have gotten to know Tommy, I have realized we share a lot of similarities when it comes to running our businesses. Liners and bricks and caps are not the most important things to us - our people are.