Lend Me Your Ears

How can I pay commission to my technicians while telling them not to sell? Because I paid a technician hourly to sell and that is a mistake I will never forget. Lend me your ears while I take you back to a dark part of our past when we hired for experience and not character and paid hourly with no accountability.

Coming from a sales background it was very hard for me to learn how to SERVE my customers instead of SELLING to them. But once I learned how to serve them everything clicked. Home Service Trades, and Chimney Sweeping in particular, is a Service Industry - NOT a chance to become an in-home salesman. In this episode I discuss the very stark difference between those two worlds.

This is another hot button topic. This episode we talk about money! How to pay employees. How to charge customers. How to learn your numbers. This one turned into a long one but there is just too much info here to go over. So lend me your ears as we dive into all kinds of money matters.

Leading is fun! Having the new title, maybe a fancy desk, better pay, what's not to love? But if you don't know how to lead, it can be a nightmare. And if you create more leaders like you, it can be a complete train wreck. Lend me your ears as I explain the impact of leadership (good and bad) on a growing company.

I was asked how I built the culture I have at Ceaser Chimney. The answer is Servant Leaders and Empowered Employees. It is not an easy thing to do, but once done it will transform your company. Lend me your ears as I explain how to build a culture of leadership in your company, regardless of the size.

Sometimes one of the hardest things a business owner can do is to let go and give up control. I went through that pain but came out stronger on the other side. In this episode I talk about why it is important to delegate and how it can improve your business - and your sanity!

This episode is a BIG one. Not just in the length of time, but in what I cover. Training and education is near and dear to my heart, and is the reason we have the company we have today. In this episode I cover what happens once we have hired a new employee and how we take them from Green to Gold.

This is a question I get asked a lot but the answer is not so simple. I find my employees the same places you do. The difference is our hiring process. In this episode I take you into hiring for a job at Ceaser Chimney.

In this episode I take you into Ceaser Chimney's dark past with a few examples of the struggles I went through once I decided to grow my company. Hopefully I can save you from making the same mistakes.

A quick introduction into my beginnings as a chimney sweep and business owner.